Housing Support Officer Council Posted Expire

Overview

Grade: D scp6 £ 25,989 to scp
11 £ 28,142

Contract:

Permanent

Unfortunately, we are unable to offer sponsorship for this role.

Artificial Intelligence (AI) We embrace AI to enhance our operations and to innovate our services. However, we value human talent and are looking for passionate individuals to join our organisation. Please ensure you personally complete your application and read all the instructions carefully to maximise your chances of success. Applications that rely too heavily on AI may be rejected during shortlisting, however we understand that AI may be used as a reasonable adjustment.

If using AI to support your application, please give a brief explanation why to help ensure fair selection process. If you have completed the GM Elevate (Leadership Development) Programme, please indicate this within the ‘About You’ or ‘Supporting Statement’ section of your application.

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To assist in providing a comprehensive reception and enquiry service within the temporary accommodation office setting, providing a service to clients and staff to ensure the smooth running of a very busy temporary accommodation service. Working with complex families who are presenting with various issues including, disability, Mental Health, drugs and alcohol dependency and more. Liaising with internal and external staff to ensure the best outcomes for the families within the service.

The Role will be 3 days per week. Wed, Thurs, Friday, standard working hours.

We are looking for a self-motivated individual who has a desire to help vulnerable people who present to the Local Authority needing homeless assistance. You will be familiar and experienced in general office reception duties including dealing with clients face to face and over the phone, procurement of stock and services, and Invoicing. You must be able to produce and maintain spreadsheets and data bases, and to use internal and external IT systems.

You will also need the skills to complete Housing Benefit applications and obtain through various means all documentation needed to ensure the claim is successfully completed and in payment. You will have excellent communication skills being able to liaise with internal and external staff and clients in order to meet the needs of the service, whilst being sympathetic and responsive to the issues associated with a homeless presentation.

Use of all electronic and verbal communications is part of the qualities of your role.

This is your opportunity to join us at an exciting time as we have strong ambitions for the borough.

Bolton is a great place to work. We are a welcoming organisation that wants to contribute to a place where people feel active, connected and prosperous. We are passionate about improving the outcomes and experience of Bolton people. We want Bolton to be a vibrant place built on strong cohesive communities, successful businesses and healthy, engaged residents.

As an employer we want to thank our employees for their hard work and commitment, by giving them the opportunity to access a range of exclusive rewards and benefits, including discounts and exclusive gym membership prices and salary sacrifice schemes. In addition, we offer a generous annual leave allowance, flexible work opportunities, access to a Pension Scheme, as well as a range of employee wellbeing and support services.

Our Values are really important to us, read all about them below, along with all our great staff benefits, the job description/person specification for the role and the important legal bits, and our Top Tips too.

Ready to apply? Then please click Apply and explain how you meet the points on the person specification.

Within Greater Manchester, local authorities have made a commitment to improve the employment opportunities for people with disabilities, care leavers, carers, and ex-military personnel. Please see greater.jobs for further information before you apply.

This post is a designated customer facing role under the fluency duty and requires a specified level of spoken English as per the person…