CRM Business Analyst

CRM Business Analyst / Up to £55,000 / Hybrid (once a fortnight) / Bolton / 12 Month FTC

• Demonstrated experience as a Business Analyst on complex CRM implementations (for example Salesforce, Dynamics 365, Hub Spot)
• Familiarity with agile delivery approaches
• Experience supporting separate teams across multiple sites
• Excellent communication skills with the ability to build collaborative, effective relationships across all organisational levels

• Analyse current business processes and identify opportunities for optimisation and continuous improvement
• Capture and document requirements, user stories, and acceptance criteria for review and approval
• Update existing process maps and develop new process documentation where required
• Act as a subject matter expert for the chosen business solution
• Work closely with the project team to deliver the new CRM platform
• Serve as the key liaison between the Transformation Lead, internal IT teams, and third-party technical partners to strengthen solution design and challenge vendors where appropriate
• Evaluate design decisions against business case objectives to ensure expected outcomes are delivered
• Champion business process reengineering to maximise system performance and long-term organisational value

The role is a 12 Month FTC, offering between £45,000 - £55,000 dependant on experience, with only 1 day a fortnight required on site in Bolton. If you are interested, please apply below.

Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates.

• Contract Type:
  Permanent
• Specialism:
  Projects & Transformation
• Focus:
  Business Analyst
• Industry: Medical and Nursing
• Salary: £45,000 - £55,000 per annum
• Workplace Type:
  Hybrid
• Experience Level: Mid Management
• Location:
  
  Bolton