3D Panel Co-Ordinator

Panel Performance Co‑Ordinator

Location:

Bolton
• Type:
Permanent

We are looking for a highly organised and proactive Panel Performance Co‑Ordinator to manage the smooth running of our supplier network, which includes approximately 500 physiotherapy clinics, a CBT provider, and non‑contracted suppliers. You will play a key role supporting the Senior Panel Coordinator and Operations Team Manager while delivering a high-quality service in line with business SLAs and contributing to the achievement of strategic objectives.

• Act as the first point of contact for panel suppliers, managing queries and resolving issues efficiently
• Maintain the supplier panel, ensuring optimal coverage, cost-effectiveness, and service quality
• Make informed panel management decisions
  , including supplier recruitment and fee structures
• Coordinate and distribute panel communications
• Support the management of complaints, including investigation and resolution of supplier issues
• Monitor customer feedback, following up on negative responses where appropriate
• Manage the onboarding of new suppliers
  , ensuring compliance with recruitment and audit processes
• Maintain accurate records across systems for both portal and non-portal suppliers
• Coordinate supplier onboarding to self-billing
  , working closely with finance teams
• Monitor and manage panel inboxes and respond promptly
• Upload and maintain site audit reports for contracted clinics
• Assist in system testing and improvements
• Handle escalations relating to poor supplier performance
• Process administrative requests such as password resets
• Provide support for ad hoc supplier queries
• Analyse supplier performance data and produce monthly SLA reports
• Run and interpret MI reports (Power BI, SSRS) to support decision‑making

• Previous experience in a similar coordination or supplier management role
• Strong IT skills including Excel, Word, Power BI/Tableau, and internal systems (e.g. Bluedog)
• Experience working with data and reporting is highly desirable
• Understanding of supplier or panel management environments

• Ability to work independently with minimal supervision
• Strong problem‑solving and analytical skills
• Excellent communication and presentation abilities
• Confident in influencing and negotiating with stakeholders
• Ability to analyse and interpret management information (MI)

• Strong planning and organisational skills
• Excellent interpersonal skills
• Effective time management with the ability to prioritise workload
• A collaborative team player with a positive, can‑do attitude