Complaints Support Officer Council Posted yesterday Expire

Grade: D scp 6 £ 25,989 to scp 11 £ 27,142

Contract:

Permanent

Unfortunately, we are unable to offer sponsorship for this role.

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Bolton Council has a wonderful opportunity for you to join the team in the role of Complaints Support Officer. You’ll join a new team of six based in the Corporate Resources directorate and you will report to the Complaints Manager. This job might either suit someone who is starting their career or you may be well-experienced in support roles, but either way, you’ll be taking up a job that will really help the Council strengthen its services and delivery to customers across the borough.

You’ll be working closely with colleagues in the Complaints team and beyond to ensure fair outcomes for residents, businesses and organisations across the borough of Bolton, and to help the Council continually improve its service delivery. You will have a varied role, with responsibilities for instance including being the first point of contact for the team regarding inbound queries and complaints, triaging them, and allocating them as appropriate to colleagues for follow-up.

You will track the progress of the complaints through a technology system and support the team by reporting on the overall status and ageing of cases. The role will involve liaising with services across the Council to help ensure complaints are handled appropriately and the customer is responded to within the targeted timeframe.

You will be based in the prestigious Bolton Town Hall, which is easily accessible via local transport, including an excellent rail network and nearby motorway access.

The job provides a brilliant chance for future career development and presents a rewarding and meaningful opportunity to help people. This fantastic role will be advertised for a two-week period, but Bolton Council reserves the right to close the advertising before the end of this period, should any strong applications be received earlier in the process. We encourage candidates to apply at the earliest opportunity.

You will be very customer-focused and a great team player. The Complaints service handles a lot of sensitive information, so you will have a strong ability at managing your work with confidentiality and sensitivity.

You’re likely to be well‑organised and have an eye for detail. You’ll be comfortable with technology and using it to handle and process information.

You’re bound to have loads of initiative and ability to work without supervision. You’ll also need excellent communication skills.

All in all, you’ll be looking for an engaging and rewarding job, while having excellent team spirit, tenacity and focus on delivery!

This is your opportunity to join us at an exciting time as we have strong ambitions for the borough. Bolton is a great place to work. We are a welcoming organisation that wants to contribute to a place where people feel active, connected and prosperous. We are passionate about improving the outcomes and experience of Bolton people. We want Bolton to be a vibrant place built on strong cohesive communities, successful businesses and healthy, engaged residents.

As an employer we want to thank our employees for their hard work and commitment, by giving them the opportunity to access a range of exclusive rewards and benefits, including discounts and exclusive gym membership prices and salary sacrifice schemes. In addition, we offer a generous annual leave allowance, flexible work opportunities, access to a…