Customer Service Officer; Parking Services

We embrace AI to enhance our operations and to innovate our services. However, we value human talent and are looking for passionate individuals to join our organisation. Please ensure you personally complete your application and read all the instructions carefully to maximise your chances of success.

Applications that rely too heavily on AI may be rejected during shortlisting, however we understand that AI may be used as a reasonable adjustment, if using AI to support your application, please give a brief explanation why to help ensure fair selection process.

If you have completed the GM Elevate (Leadership Development) Programme, please indicate this within the 'About You' or 'Supporting Statement' section of your application.

Working in a busy office environment, you will complete the customer service functions within the team.

The role requires someone that can communicate effectively verbally and in writing, as the role will require you to both speak to customers on the phone and respond to customer query/appeals/formal challenges in writing.

You will be expected to complete various other functions within the department, such as processing permit requests, dispensations, suspensions and processing payments.

This post is a designated customer‑facing role under the fluency duty and requires a specified level of spoken English as per the person specification.

This is your opportunity to join us at an exciting time as we have strong ambitions for the borough.

You will need to have excellent communication skills and be able to resolve enquiries and complaints by telephone and in writing from customers who may be irate, angry or upset.

You will be a team player and ensure the department is able to respond to the ever‑changing demands of the Parking Industry.

You will also be required to learn and understand the various legislations within Parking Services to allow you to make decisions in respect of challenges and appeals against penalty charge notices.

We are looking for an enthusiastic and hard‑working individual that is looking to join a busy office environment within Parking Services.

Bolton is a great place to work. We are a welcoming organisation that wants to contribute to a place where people feel active, connected and prosperous. We are passionate about improving the outcomes and experience of Bolton people. We want Bolton to be a vibrant place built on strong cohesive communities, successful businesses and healthy, engaged residents.

As an employer we want to thank our employees for their hard work and commitment, by giving them the opportunity to access a range of exclusive rewards and benefits, including discounts and exclusive gym membership prices and salary sacrifice schemes. In addition, we offer a generous annual leave allowance, flexible work opportunities, access to a Pension Scheme, as well as a range of employee wellbeing and support services.