Customer Engagement Specialist

Customer Engagement Specialist

Location:

BL6 (On-Site)

Reporting to:
Internal Sales Commercial Manager

Be the Connection. Build the Relationships.

Our client is introducing a brand new Customer Engagement Specialist role — someone who will sit at the heart of their business, supporting both long-standing customers and new partners, and making sure nothing falls through the cracks.

If you enjoy being the go-to person, building trusted relationships over time and keeping everyone aligned, this could be a genuinely rewarding opportunity.

This isn’t a scripted customer service role. It’s about real conversations, proactive communication, problem solving and turning first orders into long-term partnerships.

About the Business

This is an established SME manufacturing business with over 100 years of heritage, specialising in engineered sealing solutions. Their products support demanding sectors including aerospace, defence, MRO and power generation — where quality and reliability matter.

They are proud of their technical capability — but customer relationships matter just as much.

The Role

You’ll take ownership of the full customer journey — from onboarding through to retention — ensuring a consistent, professional and proactive experience at every stage.

Working closely with sales, production and operations, you’ll act as the voice of the customer internally while keeping customers clearly informed externally.

You’ll be the steady link between teams. The organiser. The relationship builder.

Key Responsibilities

* Manage customer onboarding from first order to delivery

* Provide clear, proactive updates on order status and timelines

* Build strong, long-term relationships with key customers

* Act as primary contact for queries and escalations

* Coordinate quotations, order confirmations and documentation

* Attend daily production meetings to stay aligned on delivery schedules

* Communicate delays or changes promptly and professionally

* Identify opportunities to improve the overall customer experience

What We’re Looking For

Experience:

* Background in a customer-facing role (Customer Relations, Customer Success, Account Management or similar)

* Strong organisation and attention to detail

* Confident written and verbal communicator

* Comfortable working cross-functionally

Personal Attributes (Most Important):

* Relationship-driven and personable

* Proactive and solutions-focused

* Calm under pressure

* High level of ownership and accountability

Technical or engineering knowledge would be an advantage, particularly in manufacturing — but it isn’t essential. We can teach the products. We’re looking for the right mindset and personality.

What We Offer

* A visible, influential role within a respected heritage business

* Real impact on customer experience and retention

* A collaborative SME environment where ideas are valued

* The opportunity to shape and develop a brand new position

If you enjoy building strong working relationships, solving problems and being someone customers genuinely value, we’d love to hear from you.

About 1492 Search:

In a nutshell – We discover great people! Created with the belief that the process is just as necessary as the opportunity, we decided there was a better recruitment method. Working solely in the manufacturing and engineering industry, we work on retained projects to provide accountability for every hire we make with you. We connect candidates and hiring managers, provide in-depth project management plans and advise through up to date market research.

No two hires are the same, and that’s why each project is adapted to your needs. We aim to take the stress out of the hiring process and focus on the job at hand!

We aim to reply to all applications, successful or not, within 1 working week of applying for the role. If you are not happy with the service, please feel free to give us a call or drop us an email