Credit Specialist; Residential

Credit Specialist (Residential) - Bolton Join the

E.ON Next Revolution

E.ON Next is the new face of our Residential and SME Energy Sales business. Mixing state-of-the-art technology and new ways of working with our existing brand reputation and experience, we're building a new business. Focused solely on delivering the very best for our customers, helping us realise our UK purpose of leading the energy transition.

E.ON Next is all about creating a sustainable future, now. We're moving our energy in the right direction, one step at a time.

As a Credit Specialist, you'll play a critical role in supporting our residential customers who are struggling to pay & delivering our overall debt reduction
. You'll be responsible for making contact with customers and debt agents on inbound calls, outbound calls and emails.

• Debt Resolution: You’ll treat every customer as an individual, tailoring affordable and sustainable repayment plans to suit their personal needs by understanding their current and future circumstances, and seeking additional support for our most vulnerable customers.
• Expert Communication: You’ll confidently hold sensitive conversations with our customers about their personal finances in a manner that encourages openness without judgement, building long term trusting relationships.
• Customer Data Analysis: Deep dive into customer data to uncover hidden patterns, predict future behaviours, and optimise business strategies.
• Investigative Tracing: Utilise a range of resources (internal systems, credit reports, etc.) to verify customer information, including contact details, financial history, and other relevant data points.

• Take full ownership and responsibility of delivering an excellent end to end customer experience.
• Not afraid to have difficult conversations and overcome objections that will help us achieve the right outcome.
• Empathetic, be able to put yourself in our customer's shoes.
• Excellent listening skills.
• Able to understand different perspectives when making decisions.
• Good English skills both written and verbal.
• A committed team player who thrives in a fast-paced environment.
• Drive to identify and implement change.
• A drive to achieve targets and exceed expectations.
• Driven by data, using the insights to make the right decisions to better serve our customers.
• Make wise decisions about how we spend our money so we can fulfil our commitments to our customers and our business.

• Previous customer service experience (don't worry if you're new to energy, we'll provide full training)
• Experience in finance collection

• The starting salary for this role is £25,983. We're passionate about providing fulfilling roles, and empowering growth and career progression. We have created specialist pathways to help you progress your career. Begin at the Foundation level and, through technical training, advance to Pro (£27,856) with further opportunities to reach Expert level, offering an earning potential of £31,573.
• Our Flexible and Hybrid ways of working bring together the best of remote and hub-based working. We work Monday - Friday 9am - 5pm, and you'll spend 2-3 days a week with your team in our hubs, which are social spaces designed to fuel your body and mind. Whether you're fueling up with free snacks and fresh fruit, finding your "flow" on our treadmill desks, or recharging in our massage chairs, we've built a space that prioritises your well-being.
  
  And when it's time for a break? Head to the social zone for a game of pool or a coffee with the team. We've traded the corporate grind for a culture that keeps you refreshed, connected, and ready to lead the energy transition. Then at the end of the week, we take some time out together to wind down as a family.
• Located just off Middlebrook Retail Park, our hub offers the ultimate in convenience and lifestyle. We are perfectly situated for a stress-free commute, sitting right by the M61 motorway and just a short walk from Horwich Parkway Train Station. Whether you're arriving by car or rail, getting here is a breeze – and with free on-site parking, you can leave the…