Customer Service Representative

Customer Service Representative (British English – UK Based)

We are seeking a Customer Service Representative to join our team and provide high‑quality support to our customers. This role requires strong communication skills and a clear British English accent
, specifically from candidates based in the United Kingdom (Manchester or London preferred).

The ideal candidate will be responsible for handling customer inquiries, resolving issues efficiently, and ensuring a positive customer experience across all communication channels.

• Respond to customer inquiries via phone, email, chat, or other support channels in a timely and professional manner
• Provide accurate information regarding products, services, billing, and account‑related concerns
• Troubleshoot and resolve customer issues or elevate complex cases to the appropriate department
• Maintain accurate records of customer interactions in CRM or ticketing systems
• Process customer requests such as orders, refunds, or account updates
• Follow up with customers to ensure complete resolution and satisfaction
• Meet performance targets including response time, resolution time, and customer satisfaction (CSAT)
• Collaborate with internal teams to resolve complex issues
• Maintain a professional, empathetic, and customer‑first approach at all times

• Must be based in the United Kingdom (preferably Manchester or London)
• Must have a clear British English accent (native or near‑native level required)
• Previous experience in customer service or a related role is preferred
• Strong verbal and written communication skills
• Good problem‑solving skills and attention to detail
• Ability to multitask in a fast‑paced environment
• Basic computer skills and familiarity with CRM or ticketing tools
• Willingness to work flexible shifts if required