Customer Service Administrator

Customer Service Advisor / Fleet Advisor Bolton, 4 on and 4 off, (9am - 9pm) £31k, own transport required to get to site

Are you a proactive problem-solver with a passion for the automotive industry? Do you thrive in a fast-paced environment where customer satisfaction is the top priority?

We are looking for an experienced Customer Service Advisor / Fleet / Service Advisor to join a growing team in Bolton. Acting as the vital link between  customers, suppliers, and internal teams, you will play a key role in keeping our customers on the move and maintaining our reputation for excellence.

The Role As a Customer Service Advisor / Fleet Service Advisor, you aren't just answering phones—you are managing logistics, making decisions, and ensuring that the customers are kept in the loop and enquiries are handled from start to finish.

What You’ll Be Doing:  
Frontline Excellence:
Handling inbound calls and delivering world-class service to meet customer requirements.
Incident Management:
Coordinating the movement of broken-down vehicles and organising replacement "spares" to minimise downtime.
Supplier Coordination:
Building strong relationships with suppliers to ensure repairs are completed on time and within cost parameters.
Expert Decision Making:
Making fast, accurate calls on vehicle placement and warranty issues.
Record Keeping:
Maintaining meticulous notes on our systems (IFS/Kerridge/R2C)/1link to ensure customers are kept informed at every stage of their repair journey.

What We’re Looking For:

Experience:

You have a background in customer service, ideally within a service centre or the automotive industry.
Technical Savvy:
You are comfortable with technology; experience with Kerridge or R2C is a major plus. Knowledge of vehicle parts is also an advantage.
Communication:
You can communicate clearly and professionally, whether over the phone or in writing.
Drive:
You are highly self-motivated, detail-oriented, and confident enough to make independent decisions under pressure  You will be working on 4 x 12 hour shifts over an 8 day period, which will include weekends,  9am - 9pm.

Qualifications:

GCSE level or equivalent (Essential).
Customer Service qualification (Desirable).  Why Join Us? This is a fantastic opportunity to build a career in a dynamic business unit where your work has a direct impact on our success. We value work ethic, flexibility, and a proactive "can-do" attitude