Fleet Service Advisor

Fleet Service Advisor – Bolton Office

Work on-site (5 days per week) in the Bolton office.

• Answer all inbound calls to the Customer Service Centre within KPI.
• Prioritise workflow to maximise time‑efficiency and meet productivity & quality targets.
• Deliver exceptional customer service by achieving on‑time delivery, product excellence and adherence to customer requirements.
• Build close working relationships with suppliers and internal teams to promote co‑operation and optimise work allocation.
• Ensure all customer KPI’s and SLA’s are met when handling requests.
• Support the management team with tasks or requests required by the Service Centre.
• Ensure all warranty items are issued to the correct suppliers within reasonable timescales.
• Make accurate frontline decisions quickly, ensuring correct vehicle placement while maintaining cost controls.
• Manage movements of broken‑down vehicles and replacement spares to cover within KPI and SLA time frames.
• Chase suppliers on timely completion of jobs, keeping VOR within KPI.
• Update notes in the system to reflect job status and log all customer calls.
• Keep customers informed at all times about the status of repairs and respond to queries promptly.

• Proven experience delivering high levels of customer satisfaction.
• Excellent verbal and written communication skills.
• Excellent computer literacy; experience with Kerridge or R2C software is preferable.
• Ability to work independently and as part of a team.
• Attention to detail.
• Flexibility, motivation and a professional presentation.
• Proactive problem‑solving skills to provide solutions and resolve internal/external queries.

Availability for shift pattern: 4 days on, 4 days off, 12:00 PM – 12:00 AM.

Job type:
Full‑time, Permanent.

Location:

Bolton office, BL6 4SA
(on‑site).

We offer competitive compensation and comprehensive benefits and programmes.

We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.

To request an accommodation, please contact us at: