Energy Specialist; Residential

Here’s a taste of what you’ll be doing:

• End-to-End Ownership: Take complete responsibility for every customer query, from first contact to final resolution. You'll handle a variety of challenges, from billing to meter exchanges, ensuring no unnecessary handoffs.
• Exceptional Service: Provide outstanding, proactive customer service over the phone and via email. Handle sensitive situations with empathy, always going the extra mile to offer fantastic, satisfying solutions.
• Customer Advocacy: Act as the voice of the customer internally, using your insights to drive continuous improvement in our products and processes.
• Be the Specialist: Continuously expand your knowledge of rapidly evolving energy market regulations and technology through self‑led learning and company‑provided training.
• Integrity and Trust: Handle customer data and sensitive information with the highest level of professionalism and integrity.

• Passion for People: You are genuinely passionate about delivering an exceptional customer experience and fostering genuine customer loyalty.
• Resilience and Problem Solving: You are resilient and excited to tackle complex problems, maintaining a positive attitude even during challenging customer interactions.
• Agile Mindset: You thrive in an ever‑changing, fast‑paced environment, quickly adapting to new policies, system updates, and business priorities.
• Communication Power: Great communicator with strong English skills (written and verbal), able to translate complex issues into easy‑to‑understand solutions.
• Team
  
  Collaboration:
  
  A true team player who contributes positively through open communication, knowledge sharing, and a willingness to support colleagues.
• Confident Decision Maker: Confident in making decisions and embracing change to achieve the best outcome for the customer.

• Previous Customer Service
  
  Experience:
  
  (Don't worry if you're new to energy, we'll provide full training!)

• This role may close earlier due to high application volumes.
• The starting salary for this role is £25,983. We have created specialist pathways to help you progress your career. Begin at the Foundation level and, through technical training, advance to Pro (£27,856) and potentially to Expert level, offering an earning potential of £31,573.
• Our Flexible and Hybrid ways of working combine remote and hub‑based working. We work Monday‑Friday 9am‑5pm, spending 2‑3 days a week in our hubs, which are social spaces with fully equipped kitchens providing free snacks, drinks and fresh fruit. At the end of the week we also take time to wind down as a family.
• We offer a market‑leading benefits package and family‑friendly policies including paid fertility leave, neonatal leave and equal parent leave.
• Enjoy 26 days of annual leave plus bank holidays. You can also buy an additional two weeks’ holiday. We also guarantee time off work to celebrate your birthday.

• DBS check and right to work: For successful candidates, a basic DBS check will be required. Unfortunately, this role is not sponsorable under the UKVI points‑based system.
• Contract options: Full‑time and part‑time hours available between 9:00‑5:00 Monday‑Friday.

If you are invited to a Discovery Day, it will take place at our Bolton hub. Should your application be successful, the initial 8‑week training will also be conducted at our Bolton hub. During this time you'll be fully equipped with the skills you'll need, and it's important that everyone is available for each day, and comes to the hub for 3 days a week (Monday, Tuesday and Friday) during the 8 weeks of training.

We're committed to equal opportunities and actively promote a diverse and inclusive working environment, where everyone can be their best. We believe in nurturing a culture where everyone feels respected, and our employee‑run inclusion networks provide valuable opportunities for connection and collaboration. Together we're better.