Temporary Customer Service Executive

Are you looking for a long-term temporary role where you can utilise your excellent communication and customer service skills? Our client, a well-established and highly respected housing organisation, is looking to appoint a Temporary Customer Service Advisor to join their busy Customer Experience team. Starting on an initial temporary basis for 8-12 weeks, this is an excellent opportunity for an experienced customer service professional who enjoys helping people, solving problems and making a genuine difference to customers every day.

Working within a fast-paced contact centre environment, you will act as the first point of contact for customers, managing a wide variety of enquiries through multiple communication channels. Your focus will be on resolving issues at the earliest opportunity, coordinating repairs and service requests, managing complaints appropriately and ensuring every customer receives a positive experience from start to finish. This is a varied role where no two days are the same.

Alongside handling customer enquiries, you will accurately update internal systems, coordinate follow-on work where required, liaise with internal teams and identify opportunities to improve service delivery. You will also play an important role in recognising vulnerable customers and ensuring they receive the appropriate support. For this Temporary Customer Service Executive role, you will have previous experience within a customer service or contact centre environment and be confident communicating with a wide range of people.

You will naturally demonstrate empathy, patience and excellent problem-solving skills, remaining calm under pressure whilst managing multiple priorities. Strong IT skills, excellent attention to detail and the ability to learn new systems quickly will also be essential.

Experience with in repairs, housing or property services would be advantageous, although not essential, and candidates from other busy customer service environments will also be considered. This is a fantastic opportunity to join a supportive organisation on an immediate basis, initially working for 8-12 weeks with the potential to move into a permanent contract. Simkiss Recruitment Solutions is acting as a recruitment agency for the purpose of this vacancy.

We are an equal opportunities employer who welcomes applications from all. We will be in touch within 3 working days if we would like to discuss your CV and experience further. If you do not hear from us within that time then you have unfortunately been unsuccessful in your application for this particular vacancy. We would welcome further applications from you for roles that may be more suited to your skills and experience.