Customer Service Representative

Customer Service Representative / Technical Support Administrator

Location: Bolton, BL6 (Office-Based)

Hours: Monday to Friday, 9:00 am – 5:30 pm (1-hour lunch)

Contract: Permanent

Salary: £25,056 pa

If you’re proactive, well‑organised, and passionate about delivering outstanding customer service, this could be the perfect opportunity for you! You’ll thrive in a fast‑paced office environment while supporting both clients and field agents to ensure seamless service delivery.

About the Role

As an essential part of our operations team, you will manage communications, support field‑based colleagues, and contribute to the smooth running of our service processes. This varied role requires strong communication skills, excellent attention to detail, and the ability to work independently.

• Handle inbound and outbound telephone calls professionally
• Deliver exceptional customer service and build strong client relationships
• Manage, log, and escalate initial complaints appropriately
• Process incoming correspondence, including letters and emails
• Allocate tasks to field agents and liaise with the Field Force team
• Maintain accurate client account records and data entry
• Produce clear, high‑quality written communications
• Monitor diaries and follow up on outstanding reviews
• Ensure compliance with GDPR, ISO Quality & Security Systems, and company policies
• Meet internal and external service level agreements (SLAs)
• Achieve performance targets and quality audit standards

• Strong verbal and written communication skills
• Confident and professional telephone manner
• Proficient in IT systems with accurate data entry abilities
• Excellent organisational and time management skills
• Previous office‑based administration experience
• Ability to understand and action written instructions effectively
• Complaint‑handling experience
• Knowledge of EWIS processes (desirable)
• Financial awareness and strong problem‑solving skills

• Punctual and reliable
• Smart and professional appearance
• Positive team player
• Committed to personal development and continuous improvement

We’re proud to share that Exam Works UK has once again achieved Level 3 Disability Confident Leader status
, reaffirming our commitment to inclusion and accessibility.