Customer Service Advisor

Customer Service Advisor

Customer Service Bolton Permanent Aug 4, 2026

Location: Premex House

Contract: Permanent

Salary: £26,152.00 - £26,652.00 Dependant on Experience.

We are looking for a professional and customer-focused Customer Service Advisor to join our busy and supportive team. This is an exciting opportunity to play a key role in helping clients, claimants, solicitors, medical experts and suppliers by providing exceptional telephone-based customer service. You will be the first point of contact for a variety of enquiries, ensuring every interaction is handled with professionalism, empathy and efficiency.

If you thrive in a fast-paced environment, enjoy problem-solving and take pride in delivering outstanding customer experiences, we'd love to hear from you.

As a Customer Service Advisor, you will manage incoming and outgoing calls, supporting customers through various stages of their case journey. You will provide accurate information, resolve queries and take ownership of issues to ensure a positive outcome wherever possible.

Key responsibilities include:

• Handling inbound and outbound calls from clients, claimants, solicitors, medical experts and suppliers.
• Resolving a range of customer queries professionally and accurately.
• Delivering excellent customer service while demonstrating empathy and understanding.
• Taking ownership of enquiries and following through to resolution.
• Booking medical appointments for injured parties, considering location, convenience and case requirements.
• Understanding and navigating multiple systems and processes.
• Managing complex and sometimes sensitive cases with professionalism and care.
• Accurately processing and preparing documentation.
• Maintaining high standards of quality and accuracy in all work.
• Ensuring written correspondence is completed using correct grammar and spelling.
• Building and maintaining strong relationships with clients and medical experts.
• Identifying opportunities to improve processes and reduce repeat contact.
• Escalating complaints appropriately and supporting resolution.
• Participating in training and development activities.

• Excellent verbal and written communication skills.
• Outstanding telephone manner.
• Strong customer service focus.
• Good problem-solving abilities.
• Excellent attention to detail.
• Strong IT skills and confidence using multiple systems.
• Ability to work independently and manage workload effectively.
• Commitment to delivering high-quality work.

• Previous telephone-based customer service experience.
• Experience working within a customer service environment.
• Experience handling sensitive or complex customer enquiries.

You’ll be:

• Friendly, approachable and professional.
• Reliable and dependable.
• Punctual and organised.
• Positive and supportive of colleagues.
• Resilient and able to remain calm under pressure.
• Eager to learn and develop your knowledge.
• A strong team player with a can-do attitude.

You’ll be joining a supportive and collaborative team where your contribution makes a real difference. We offer a dynamic working environment, opportunities for development and the chance to build a rewarding career within a growing organisation.

If you're passionate about customer service and want to be part of a team that puts people first, we'd love to hear from you. This is an internal only vacancy and external or agency candidates will not be considered.

BH1262