Fleet Service Advisor

우리의 미션에 함께하세요! 건물, 주택, 그리고 운송 분야에서 쾌적하고 지속 가능하며 효율적인 기후 솔루션을 선도하는 글로벌 기업으로서, 우리는 지구를 최우선으로 생각할 책임이 있습니다. 저희는 트레인 테크놀로지스 및 당사의 다양한 사업을 통해 트레인등록상표 및 Thermo King 지속가능성은 단순히 우리의 비즈니스 방식이 아니라, 바로 우리의 비즈니스 그 자체입니다. 여러분은 세계가 직면한 과제를 대담하게 바라보고, 의미 있는 가능성을 발견할 용기가 있으신가요?

더 나은 미래를 만드는 데 기여하고 싶으신가요? 만약 답이 ‘예’라면, 지속가능한 세상을 위해 가능한 것에 과감히 도전하는 저희와 함께할 것을 진심으로 제안합니다. 저희에 대해 알아보세요 혜택 직장과 가정에서 성공할 수 있도록 설계되었습니다. 우리는 과감하게 나아갑니다.

작업 위치: 현장 근무(5일)

• Answer all inbound calls to the Customer Service Centre within KPI Prioritising workflow to maximize time efficiency, to meet productivity & quality targets.
• Deliver exceptional customer service across the board by achieving on-time delivery, product excellence and adherence to customer requirements.
• Build close working relationships with the suppliers/internals to promote co-operation and ensure utilisation and optimisation of work allocation.
• Make sure all customers KPI’s and SLA’s are met when dealing with all requests.
• Support the management team with any tasks/requests as required by the demands of the Service Centre.
• Ensure all warranty items are issued to correct suppliers within reasonable timescales.
• Make accurate frontline decisions within a timely manner, ensuring correct placement of vehicles whilst maintaining cost controls.
• Responsible for the movements of broken-down vehicles and replacement vehicles (spares) to cover within KPI and SLA time frames.
• Chase Suppliers on the timely completion of jobs, keeping VOR within KPI.
• Update notes on system to reflect status of jobs and log any calls received to and from customers.
• Keep customer informed at all time of status of repair of vehicle and adhere to any queries from the customer in a timely manner.
• Picking up any additional areas or tasks that require support as and when required within the team.

Shift pattern: 12.00 p.m-12.00 a.m. ( 4 on 4 off)

• Essential:
  Minimum GCSC level or equivalent
• Desirable: CS related qualification
• Previous working experience within a customer orientated, service environment, preferably within the automotive industry.
• Experience of working in a customer services centre.
• Knowledge of vehicle parts would be an advantage.
• Knowledge and
  
  Skills:
  
  Ability to prove and demonstrate your experience in the provision of high levels of customer satisfaction.
• Excellent communications skills and the ability to clearly communicate information both verbally and in writing.
• Excellent computer literacy, a working knowledge of Kerridge or R2C is preferable.
• Ability to work as part of a team and on your own.
• Attention to detail.
• Must be flexible and motivated.
• To be confident to work independently and have confidence to make decisions alone.
• Professionally presented and possess a good work ethic.
• Ability to pro-actively provide solutions and solve internal and external customer queries.
• To be highly self‑motivated

저희는 경쟁력 있는 보상과 포괄적인 복리후생 및 프로그램을 제공합니다.

기회균등 고용주로서, 모든 적격 지원자는 인종, 피부색, 종교, 성별, 성적 지향, 성 정체성, 출신 국가, 임신, 연령, 혼인 여부, 장애, 보호대상 재향군인 신분 또는 기타 법적으로 보호되는 신분에 관계없이 채용 심사 대상이 됩니다.

Trane Technologies 팀에 합류하는 것은 단순한 직장이 아니라, 목적과 영향력, 그리고 더 지속 가능한 미래를 위해 가능한 것을 끊임없이 도전하며…