Customer Service Administrator

We are currently seeking a Customer Service Administrator to act as a key office-based link between our customers and the business. This role is responsible for responding to customer enquiries, resolving issues, maintaining accurate records, and ensuring a consistently high standard of customer care in line with our customer commitment.

As a Customer Service Administrator, you will support the effective day-to-day management of customer accounts and play an important role in maintaining strong customer relationships.

Your responsibilities will include:

• Handling customer calls in line with agreed schedules and service standards
• Processing documentation accurately and maintaining files and records in accordance with company procedures
• Supporting business growth by identifying opportunities within the existing customer base and arranging appointments where appropriate
• Actioning messages and customer requests promptly and accurately
• Working closely with and providing administrative support to the Customer Service Executives
• Undertaking ad-hoc duties as required to support the wider team

This role includes a competitive benefits package, including:

• Access to a company Share Save Scheme
• Employee wellness programme
• Company pension scheme
• Life assurance
• Access to an award-winning training academy focused on skills development and career progression

Johnsons Workwear is one of the UK’s leading providers of textile service solutions, supplying thousands of customers across a wide range of industries — including food manufacturing, engineering, motor trade, healthcare, and specialist industrial environments.

Our customers range from large multinational organisations to independent family-run businesses, and we pride ourselves on delivering consistently high standards of service. We are independently reviewed by our customers each year and are recognised as a high-performing provider within our sector.

We are an employee-focused organisation, committed to developing our people and creating long-term career opportunities.