Senior UX Researcher: AI-Driven Customer Journeys
Listed on 2026-10-10
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Design & Architecture
AI Business & Operations, Digital Media & Production
Pontoon Solutions is supporting a client in the financial services sector by recruiting a Senior UX Researcher to help shape AI-driven operational experiences as part of a large transformation programme.
You will plan and execute end-to-end UX research, conducting qualitative and quantitative studies within a multidisciplinary lab of around 90 colleagues, collaborating with Service Designers, UX Designers and Product Owners.
Our team is growing, and we are hiring a Senior UX Researcher: AI-Driven Customer Journeys in Bolton, England, United Kingdom.
If your experience matches this role, we encourage you to apply.
All applications are reviewed carefully by our team.
The position is based in Bolton, England, United Kingdom.
This opportunity is part of our work in Marketing & Media.
The advertised compensation is 70.000 - 90.000.
We aim to respond to suitable candidates as soon as possible.
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