Customer Service Learning Coach

Customer Service Learning Vocational Coaches x 2 - delivering Stewarding Retail Hospitality short courses to learners (3 week courses) Based out of Eastlands Manchester Interviews 2nd week in Jan 2026 12month FTC Full Time Monday to Friday up to £31,333 (inc car allowance 34 days holidays (inc bank holidays) to start rising to 43 after year 5, support, CPD, induction, IT Kit, eye tests, Long serve rewards, wellbeing initiatives, birthday off, progression opportunities and much more - with a view to going permanent Our client are one of the largest providers of apprenticeships and work based learning in the North West.

Fast paced role where you will be delivering 3 week courses 5 days a week to cohorts of 25 learners. Employee Coach and inspire learners to develop skills in stewarding, retail and hospitality in a group setting around Manchester. Manage and teach a caseload of learners, ensuring they experience a high quality learning programme in terms of content, structure and learning Observe practice and provide constructive feedback Values Integrity we are honest, trustworthy and open - One Team we collaborate, respect each other and contribute to team goals Always Improving we are forward thinking, we innovate and take ownership Can Do we are positive, inclusive, flexible and proactive Sustainable we take a long term view environmentally, financially and socially Behaviours Aspirational able and willing to evolve, achieve potential, adapt to changing environments Respect lead by example, embrace diversity, build trust Collaboration work together to offer all learners and customers excellent outcomes, build strong working relationships

What Were Looking For Experience in Customer Service Up-to-date industry knowledge. Previous teaching vocational training experience essential Hold (or be willing to work towards) relevant teaching qualification. A genuine passion for developing others and sharing knowledge. Excellent communication and organisational skills. Ability to manage a varied workload and deliver high-quality teaching / coaching. Relevant occupational sector experience (vocational) and relevant qualifications (at a level higher than delivery), and/or current updated CPD Functional Skills Level 2 in English, Maths and ICT or equivalent Excellent communication skills

Experience of coaching to support learning Ability to plan, organise and prioritise workload Desirable:
Coaching or Assessor qualifications (TAQA, CAVA, A1, D32/33). Knowledge of government-funded training and apprenticeship standards.

To apply for the Retail Stewarding and Hospitality Learning Coach, Manchester please send your cv to Tina Lacey Recruitment is a specialist recruitment agency dedicated to the skills, training and welfare to work sectors nationally. We are committed to giving full free preinterview advice and guidance right throughout the interview process.