Customer Service Apprenticeship

Customer Service Apprenticeship - HORWICH Who we are

Travis Perkins is part of and the UK’s largest supplier of to the building and construction industry. Featuring a network of over 500 branches, supplying thousands of products and materials, including a , to trade professionals and self-builders across the nation. With a wide range of , building materials, , , , essentials and tools for the job - we do what matters for the trade.

This is your opportunity to be enrolled on our industry leading apprenticeship development scheme enabling you to pour the foundations for a successful career with the largest distributor of building materials in the UK.

This is anything but ‘just a job’. You’ll be working whilst completing our bespoke 30 month scheme, giving you the opportunity to gain a deep understanding of our operation, as you move your way across all areas of our Branch and then into management development to give you all the skills to lead a team.

Wherever you are, you’ll play a pivotal role as part of our team, from working in the yard, serving and selling to customers on the counter, answering the phone/responding to emails, manning the Benchmarx area or the Hire counter to receiving and storing products; you’ll cover it all and our customers will love you for it!

For the first year we’ll teach you about our safety first approach, the builders merchant industry, the market and our business strategy. You'll learn how to sell by providing great service, you’ll gain a deep understanding of our product base and so much more. In the second year, you’ll learn all about your leadership style and how to inspire a team.

Your learning will be “on the job” with time set aside each week to complete any necessary coursework, and there’s no expectation to take work home with you. You’ll have a dedicated apprenticeship coach who’ll support you every step of the way and you’ll receive 1:1 coaching, mentoring and technical and skills training to enable you to progress your career with us.

At the end of your training, you’ll complete an end point assessment and on successful completion you’ll achieve a L2 Apprenticeship in year 1 and a L3 Apprenticeship in year 2.

You can hear more on this from our current colleagues . (And by the way, we’re rated as one of the best apprenticeship employers on Rate My Apprenticeship, click to see more!)

We offer the chance to work alongside knowledgeable colleagues, advance your career, and make a significant impact on the industry. By helping our customers tackle challenges and reduce their environmental impact, you’ll be part of something meaningful. Plus, we offer great training, opportunities for career growth, and a supportive, team-focused environment where success is celebrated!

• Attractive annual salary

• Performance-based bonus that rewards your hard work

• Save-as-you-earn & Buy-as-you-earn schemes for smart financial growth

• Generous contributory pension scheme to secure your future

• Exclusive colleague discounts across a variety of Group businesses, including 20% off at Toolstation

• Wellbeing support to keep you feeling your best

• MyPerks discounts at top retailers, restaurants, and more!

Experience in merchanting is not needed. In fact, experience in any sort of work is not required because if you’ve got the right attitude to learn and genuinely want to develop a career, we can teach you the rest.

However, here are some of the things we look for:

Safety conscious - Our number one priority is to keep our colleagues safe and well, and that’s down to all of us so you’ll need a real focus on this

Hard working - This job can be demanding and there’s always plenty to do.

Customer focused - You may not have worked in a customer service role, but you know what good service looks like and how to provide it

Team spirited - Be happy to muck in and get your hands dirty and look after one another

Adaptable - This apprenticeship will see you move around the operation in a fast moving environment

Authentic - We have a saying here at Travis Perkins - You be you, it makes us us; so come and let your personality and passion shine through