Field Service Engineer

Technical Service Engineer – Robotics / Scientific Support Engineer

Are you a Technical or Scientific Service Engineer looking to concentrate your work within Manchester? This role focuses on local site‑based customer‑facing work, managing state‑of‑the‑art robotics solutions in the pharmaceutical and biotechnology markets.

Manchester

Commutable locations:
Liverpool, Stockport, Wigan, Oldham, Warrington, Knutsford, Altrincham, Wilmslow, Widnes, Rochdale, Bolton, Southport, Birkenhead.

£52,000 – £56,000.

• Monthly £150 On‑Call Allowance + £120 for additional call‑out
• Company Pension Scheme (minimum employee contribution of 4%, Company will pay 5% and match up to 8%)
• Performance Bonus
• 25 Days Annual Holiday (plus statutory days)
• Group Income Protection Scheme
• Private healthcare including optical & dental
• Life Assurance

• Become the service subject matter expert for our customers.
• Perform remote support and diagnostics.
• Manage the escalation flow to ensure timely customer follow‑up until issue is resolved.
• Ensure preventative maintenance procedures, intervals, and schedules are correct and complete.
• Identify / forecast spare parts requirements.
• Utilise D365 Service Reports, RMAs & monthly KPI reports.
• Handle all service calls timely and professionally.
• Communicate with customer, R&D, Customer Service, Product Management, Manufacturing and Sales, ensuring superior customer satisfaction.
• Provide 24/7 remote and on‑site service on a rotating model.

• Technical background (electrical, mechanical, IT) within complex machinery; experience in heavy engineering, life sciences, medical equipment, mining, automation, robotics, shipbuilding, marine, drilling, biotechnology or similar.
• Either a technical degree, HNC, HND, or time‑served professional experience equivalent.
• Strong customer‑centric / customer‑facing pedigree.
• Creative problem‑solving mindset, driven by the motivation to assist customers, sales & service personnel, to overcome obstacles and challenges.
• Experience of Microsoft 365 or equivalent, Active Directory, and SQL databases (training provided).
• Experience of IP addressing, Remote Desktop Protocols, & driver support.
• Knowledge of Beckhoff TwinCAT, Elmo Studio, Vision Systems, and barcode reading.
• Capability of working reliably / resiliently.

This job requires exerting up to 50 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.