Field Service Engineer

Full Time
As a Field Service Engineer at The DMS Group, you’ll install, maintain, and repair equipment while delivering top-quality service to our clients. Your technical skills and customer focus will ensure smooth operations and uphold our reputation for excellence.

• Work closely with our experienced Service team to respond to client’s requests promptly and within set SLA response times.
• Providing the very best service levels to our clients at all times.
• Carry out repairs to the reported device, provide support and regular scheduled preventative maintenance calls on equipment
• Keeping up to date with all manufacturer service bulletins
• Responsibility for stock
• Time management and being able to work in a fast-paced environment is essential.
• Covering the Northwest.

Electrical Engineering: 1 year (preferred)

• Candidates must have previous experience as a field-based engineer – Minimum 2 years.
• Experience on Konica Minolta, Develop, Kyocera devices preferred – desktop to production.
• You must be enthusiastic, polite, mechanically and IT literate, organised, and have excellent customer communication skills.
• Problem-solving and identifying faults on mechanical equipment in addition to IT issues, is an essential skill for this role.
• You must be able to work as part of a successful team