Gaming Supervisor

Role Overview

As a Gaming Supervisor, you’ll dive headfirst into the hustle and bustle of the gaming world. Your main goal is to excite and entertain all customers. You’ll play a pivotal role in the success of the live gaming operation, leading, supporting, and managing the gaming team to ensure an unparalleled experience.

• Lead, support, and manage the gaming team to ensure customers receive an unparalleled experience.
• Optimize operational efficiency while guaranteeing an adequate supply of gaming products.
• Foster a positive, dynamic work environment to motivate the team to perform at their best.
• Ensure smooth operations and high levels of customer satisfaction.
• Manage accurate upkeep of departmental records and documentation for compliance.
• Create an environment built on excitement, fun, fairness, and integrity.

• Prior experience in operating and inspecting casino games.
• Hold a current PFL issued by the Gambling Commission, with aspirations to acquire a PML.
• Demonstrated ability to lead, support, and develop a team in a fast‑paced gaming environment.
• Strong customer‑facing skills; confident, approachable, and able to create a welcoming atmosphere on the gaming floor.
• A solid understanding of UK Gambling Commission regulations & a Personal Functional Licence (PFL) holder.
• Legal right to work in the UK and be 18 years or older.
• Operate within a 24/7 casino environment and requires flexibility to work night shifts and weekends.

• Rewards that keep the excitement going – from team incentives and competitions to everyday perks, ensuring your effort is recognised and rewarded.
• A strong start that sets you up to win – induction that gives confidence, knowledge, and support to hit the ground running, with ongoing learning to build skills.
• Work with energy and variety – no two days are the same; you’ll shape how we do things and bring ideas to life.
• High standards, achieved together – support each other to reach high standards as a team.
• Room to grow and move forward – open up opportunities within Grosvenor Casinos and The Rank Group.

At Grosvenor Casinos and The Rank Group, we celebrate individuality and welcome applications from all backgrounds. If you need adjustments at any stage of the process, just let us know.