Credit Control Assistant – FTC

Responsibilities

• Manage and collect outstanding client invoices in accordance with agreed processes and timescales.
• Build and maintain strong client relationships, balancing effective debt recovery with positive client engagement.
• Investigate and resolve invoice queries promptly, working closely with Fee Earners and Clients.
• Ensure accurate allocation of client receipts in collaboration with the Legal Cashiers Team.
• Liaise with the Billing Team to arrange amendments to bills where required.
• Ensuring the team leader is aware of any issues that arise and that significant issues are escalated to the Client Relationship Manager in a timely manner.
• Provide clear and accurate analysis of outstanding debt to Clients and Fee Earners.
• Monitor overdue accounts and recommend actions to keep overdue percentages within target.
• Contribute to process reviews, identifying and recommending improvements.

• Strong attention to detail with excellent numeracy skills.
• Proven ability to manage time effectively and prioritise workload.
• Confident IT skills, including proficiency in Excel and other Microsoft Office applications.
• Professional communication skills with the ability to engage effectively with clients and colleagues.
• A strong team player with a collaborative approach, willing to support colleagues when needed.