ROCC Health Control Desk Coordinator

We are looking to recruit a highly motivated and flexible individual to join the Regional Health Control desk based in the Regional Operational Coordinating Centre (ROCC) at Middlebrook, Manchester.

• Monitor Acute Trusts across the region.
• Liaise with Bed Management & Emergency Department teams in hospitals to develop an understanding of bed availability and overall Acute Trust status, ensuring an accurate electronic record is maintained throughout the shift.
• Monitor the crew handover process and respond immediately to any capacity issues or delays in transfer of care from NWAS to provider clinician.
• Act as the key point of contact for NHS England, SCC's, Public Health England, and the Department of Health.

North West Ambulance Service NHS Trust provides 24‑hour, 365 days a year accident and emergency services to those in need of emergency medical treatment and transport. Our highly skilled staff provide life‑saving care to patients in the community and take people to hospital or a place of care if needed. We also provide non‑emergency patient transport services for patients who require non‑emergency transport to and from hospital and who are unable to travel unaided because of their medical condition or clinical need.

Alongside the other emergency services, we also work to ensure the safety of the public and the treatment of patients in the event of a major incident.

We also deliver the NHS 111 service in the North West. NHS 111 replaced NHS Direct in 2013. This service was introduced to make it easier for people to access local NHS healthcare services in England. It provides non‑emergency medical help fast, and is available 24 hours a day, 365 days a year.