GP Practice Receptionist

Job summary

6- MONTH FIXED-TERM CONTRACT WITH A VIEW TO BE MADE PERMANENT FOLLOWING A SUCCESSFUL PROBATIONARY PERIOD.

Date posted: 12th January 2026

Pay:

From £12.55 per hour

Starting Hourly Rate from £12.55 - 30 Hours per week, Monday to Friday, 6 hours per day.

Shifts are non‑negotioable and alternate every 2 weeks.

Week 1 - 07:45 - 13:45

Week 2 - 12:30 - 18:30

Are you looking for a career change or a new start in a supportive environment? This is an excellent opportunity for an enthusiastic and motivated individual to join our practice team.

As a Trainee GP Receptionist, you will be the first point of contact for our patients. You will play a crucial role in ensuring the smooth and efficient running of the practice, providing a vital service to both our patients and clinical staff.

Experience in General Practice is not necessary, as the successful candidate will be given full and comprehensive training in all aspects of the role.

• Managing patient appointments (booking, cancelling, and rescheduling).
• Greeting patients politely and efficiently on arrival.
• Answering a multi‑line telephone system with a polite and professional telephone manner.
• Processing patient requests and queries face‑to‑face and over the phone.
• Accurately recording and updating patient information using our clinical IT systems.
• Demonstrating confidence and clarity in talking to patients regarding their needs and directing them to the appropriate service.
• Using problem‑solving skills to manage challenging or complex patient situations.
• Handling incoming and outgoing correspondence and clinical records.
• The suitable candidate will need to be able to stay calm under pressure.

• Excellent Communication Skills (written and verbal).
• Competency in working on a computer (including data entry, word processing, and using dedicated software).
• A naturally polite and approachable manner.
• The ability to work efficiently and accurately in a busy, fast‑paced environment.
• A strong commitment to patient confidentiality.
• A willingness to learn and adapt to new procedures.
• Working as part of a team and individually.

• Full training provided, ensuring you are fully equipped for the role.
• A supportive, friendly, and cohesive team environment.
• Opportunity to develop a career within the healthcare sector.

The suitable candidate will be working across two sites, Harwood & Tonge Moor Health Centre.

This job description is not exhaustive and may be adjusted periodically after review. You will also be expected to carry out any other reasonable duties, which may be allocated by the Practice Manager or Office Manager.

Part‑time, temporary with a view to become permanent between the hours of 7:45 - 18:30 Monday to Friday.

Part‑time, Temp to Perm

6 months

• Company events
• Company pension
• Free parking
• On‑site parking
• Sick pay

In person

Other

£12.55 to £12.80 an hour Depending on experience

Fixed term

6 months

Part‑time, Flexible working

A

Harwood Medical Centre

Hough Fold Way

Harwood

Bolton

BL2 3HQ

Tonge Moor Health Centre

Thicketford Road

Bolton

BL2 2LW

As the first point of contact for our patients, you will play a vital role in the smooth running of the practice. This is a training position designed to develop your skills in medical administration, patient triage, and customer service within a busy NHS environment. You will be the "face" and "voice" of the surgery, ensuring patients receive the right care at the right time.

• Answering high volumes of incoming calls professionally and efficiently.
• Directing calls to the appropriate team member (GP, Nurse, Pharmacist, or Admin).
• Taking accurate messages and ensuring they are passed to the clinical team via the internal system.

• Booking, cancelling, and rescheduling appointments using the clinical system (EMIS Web).
• Using "Care Navigation" to ask patients brief questions about their symptoms to direct them to the most suitable…