Assistant Practice Manager

Key Responsibilities Leadership & Team Management Lead, manage, motivate and support the administrative, secretarial and reception team and liaise with HR specialists as required Oversee recruitment, supervision, training and performance management Provide visible leadership and effective support to staff, resolving issues promptly Arrange, chair and minute meetings as required Promote a positive, collaborative working culture

Operational Oversight Manage day to day operations to ensure efficient, high quality patient services Oversee appointment and access systems Support the management of clinical systems (TPP) and telephony system Ensure smooth running of facilities, maintenance, security, health & safety and infection control Deputise for the Practice Manager in their absence

Patient Experience Lead and manage patient complaints in line with NHS complaints procedure, significant events and incidents, patient feedback and patient reference group. Lead Practice communications, including website, newsletters, social media, and the Practice leaflet.

Regulation, Compliance & Quality Ensure compliance with CQC standards, NHS regulations, Practice policies and data protection requirements Implement and review Practice policies and procedures Drive quality improvement initiatives, audits and service development Liaise with CQC, the PCN, ICs and NHS England as required

Finance & Resources Process payments, raise invoices, support budget management and financial performance monitoring Manage procurement of supplies and equipment, stock control and cost effective resource management

Communication and Collaboration Build strong relationships with internal and external stakeholders Support effective communication across the Practice, including patient engagement Review This job description may be reviewed and updated to reflect the needs of the Practice.