Care Coordinator

We’re Hiring:
Care Coordinator (Care Operations)

Are you a master of organisation? A rota‑wrangling wizard? A calm, collected human who can smile politely through a last‑minute cancellation, a clinical training query, and a family phone call, all before lunchtime?

Full Time

Horwich and travel across North-West

Location
:
Horwich, Bolton (with regional travel across the North West)

Contract
:
Permanent

Hours
: 37.5 hours per week (Mon-Fri, 9:00 am – 5:30 pm)

We provide practical care to families with children who have complex health needs and we need a Care Coordinator who can keep our operations running smoothly, efficiently, and with a healthy sense of humour.

• Make a real difference to families across the North West
• Work in our brand-new Horwich HQ (did we mention the free parking?)
• 28 days holiday including bank holidays
• Blue Light Card, Hospital Saturday Fund, and 24/7 counselling
• A genuinely passionate, warm, slightly quirky team who believe in what they do

You’ll be the operational backbone of our care service, planning, organising, scheduling, and smoothing out all the little bumps in the road so our Care Team can deliver exceptional support to families.

You will:

• Allocate staff and launch new care packages (standard within 14 days, complex within 30)
• Build weekly rotas with 95%+ coverage (your rota spreadsheet will be your new best friend)
• Work with Team Leaders and Senior Carers to keep day‑to‑day operations stable
• Coordinate training, ensure quality compliance, and maintain spotless documentation
• Be the operational point of contact for families
• Work closely with our brilliant Head of Care
• Handle on-call duties 1 weekend/month (cape not included, but encouraged)

You must have ALL of the following:

• Level 5 Leadership and Management in Health & Social Care (mandatory). If you don’t have this, we love you, but the answer is no.

• 3–5 years’ operational management experience in health or social care
• Proven experience in care package management, rota planning, and staff coordination
• Experience working with complex care and clinical training requirements
• Demonstrated experience supervising staff, supporting well‑being, and managing escalations
• Strong track record in quality assurance, reporting, and documentation
• Ability to work with commissioning teams/local authorities (highly advantageous)

• Strong leadership and confident decision‑maker
• Brilliant organisation and planning skills
• Solid understanding of regulatory requirements and risk management
• Competent with digital tools, care systems, spreadsheets & reporting software
• Ability to travel across the North West
• Ability to prioritise, delegate, and stay calm under pressure (tea helps, but it’s mainly you)

• Passionate about our mission
• Resilient, things happen, people go off sick, life is wild
• High integrity and transparency
• Empathetic and supportive towards staff & families
• Proactive, solutions‑focused, and unflappable when things get busier than expected
• Flexible within your 37.5‑hour framework

Because you’ll travel to families and team members across the region.

One weekend per month, on a rolling rota. It’s fair and balanced.

Send your CV and a short cover letter by 11 th March 2026 showing:

• Your operational experience
• Your biggest rota or service delivery achievement
• Evidence of managing complex care operationally
• Why you are perfect for our team and this role

We look forward to meeting the next superstar that joins our mission.