PTS Operations Manager | North West Ambulance Service NHS Trust

PTS Operations Manager | North West Ambulance Service NHS Trust

Employer:

North West Ambulance Service

Location:

Pay:

Contract Type:

Permanent

Hours:

Full time

Disability Confident:

No

Closing Date:

28/03/2026

An opportunity has arisen for a highly motivated and flexible individual to join our Patient Transport Service (PTS) management team.

The base is to be determined and will be at an ambulance station in the east 4 sector in Greater Manchester, on a full-time and permanent basis.

The successful candidate will work as part of a team of PTS Operational Managers with responsibility for the effective management of the staff in PTS operations, ensuring the provision of a first-class PTS service with more than
1.2mjourneys each year.

Applicants should have developed knowledge of the NHS and local context, and hold a recognised management/leadership qualification or suitable relevant experience.

Applicants should be able to evidence ongoing personal development and have excellent communication skills.

Applicants should have experience of workingin an operational environment and have a highly developed and visible leadership style.

Accountable for the direct delivery of transport services to patients travelling for non-urgent and non-emergency treatment within a specified area, ensuring all operational resources employed in the delivery of the service are clinically appropriate to the patients' needs, ensuring standards of patients and staff safety are adhered to, and quality and performance targets are met.

The PTS Operations Manager will ensure the development and maintenance of strong local collaborative working and stakeholder engagement with senior managers across organisational boundaries, and the effective management of the local reputation to ensure ongoing deliverability and sustainability of the service.

The PTS Operations Manager will be directly responsible for the effective management and visible leadership of Team Leaders, Ambulance Care Assistants and volunteers within the service delivery, responsible for ensuring delivery of a high quality, safe and efficient service to patients and stakeholders, ensuring operational risks are effectively managed.

North West Ambulance Service NHS Trust provides 24 hour, 365 days a year accident and emergency services to those in need of emergency medical treatment and transport.

Our highly skilled staff provide life-saving care to patients in the community and take people to hospital or a place of care if needed.

We provide non-emergency patient transport services for those patients who require non-emergency transport to and from hospital and who are unable to travel unaided because of their medical condition or clinical need.

We work to ensure the safety of the public and treatment of patients in the event of a major incident.

We deliver the NHS 111 service in the North West.

This service makes it easier for people to access local NHS healthcare services in England and provides non-emergency medical help fast, 24 hours a day, 365 days a year.

The post holder will mainly work Monday to Friday 09:00-17:00hrs under NHS Agenda for Change guidelines. The PTS service operates seven days a week and may occasionally be required to work unsocial hours, including Bank Holidays.

Therefore, flexibility is an essential requirement for the role.

Be Think Do is our leadership philosophy.

As a leader within NWAS, the post holder will be a role model to others, being someone who consistently demonstrates our Be Think Do behaviours using an inclusive leadership approach in supporting diverse teams.

NWAS is investing in developing a nurturing, positive and thriving culture, recruiting leaders that demonstrate our Be Think Do behaviours.

These are the stages to finding the right candidate for the position:

• Application
• Assessment centre with group activities
• Professional discussions – At each stage you will be advised if you are to progress to the next.

• Final date to receive applications: 11 March 2026 (We may close the vacancy early if we have a high volume of applicants)
• Assessment centre date (group activities / professional discussions): 27 March 2026
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