Care Coordinator

The Care Coordinator (Care Operations) plays a central role in ensuring the safe, effective, and timely delivery of high-quality care to children and families across the North West. Based at our Head Office in Horwich with regional travel, this post is responsible for the operational coordination of care packages, workforce planning, rota management, training oversight, and quality assurance.

Working closely with the Head of Care (Nursing) and Senior Care Team, the Care Coordinator ensures that all packages are staffed appropriately, mobilised within defined time frames, and delivered in line with regulatory and organisational standards. The role requires strong operational leadership, excellent organisational skills, and the ability to manage competing priorities in a fast-paced environment.

This is an opportunity to make a meaningful difference within a values-driven charity that supports families with complex health needs. The successful candidate will join a supportive and professional team committed to delivering safe, compassionate, and responsive care while continually striving for operational excellence.

The Care Coordinator is responsible for overseeing the day-to-day operational delivery of care services, ensuring that all care packages are safely staffed, effectively scheduled, and delivered to a high standard. The role involves workforce planning, rota coordination, and proactive management of staffing levels to maintain service continuity.

The post holder will support the mobilisation of new care packages, coordinate required training, and monitor service performance against internal quality and compliance standards. Working closely with senior care staff, the Care Coordinator will respond to operational challenges, manage escalations, and ensure timely resolution of issues affecting families or staff.

The role also includes maintaining accurate documentation, producing operational reports, and supporting continuous service improvement. Regular travel across the region is required to provide on-site support and maintain oversight of care delivery.

Lagans Foundation is a charity dedicated to supporting children with complex health needs and their families across the North West. We provide practical care and tailored support that enables families to feel safe, confident, and well-supported within their own homes and communities.

Our team is values-led, compassionate, and committed to delivering high-quality, person-centred care. We work collaboratively, maintaining high professional standards while fostering a supportive and respectful working environment. Staff wellbeing is important to us, and we encourage open communication, shared learning, and continuous professional development.

Based at our Head Office in Horwich, Bolton, we offer a positive and inclusive workplace culture, free on-site parking, and opportunities for growth and leadership development. Employees benefit from 28 days annual leave including bank holidays, access to the Blue Light Card discount scheme, Hospital Saturday Fund membership following successful probation, and 24-hour counselling support.

We are proud of our strong sense of purpose and the meaningful difference our work makes to families across the region.

Job Title: Care Coordinator (Care Operations)

Reporting To: Head of Care (Nursing)

Location: Horwich, Bolton (with regional travel across the North West)

Hours: 37.5 hours per week, Monday to Friday, 9:00 am to 5:30 pm with one hour unpaid lunch. Occasional early mornings, late evenings, or weekend meetings may be required.

On-Call Requirement: One weekend per month on a rolling rota.
Driving Requirement: Essential

Job Purpose

The Care Coordinator is responsible for the operational management and coordination of the Care Team, ensuring that all care packages are effectively mobilised, staffed, and delivered in line with agreed time frames, organisational standards, and regulatory requirements.

Working closely with the Head of Care (Nursing), Senior Carers, and Team Leaders, the post holder ensures operational readiness, workforce stability, training compliance,…