Service Lead - In-Patient Unit

Role Responsibilities

Managerial/Leadership Effectively manage staff resources, including recruitment selection, day-to-day operations, work performance, staff development and appraisals. Support the managerial cover of other hospice clinical services in the absence of a departmental manager. Be an inspirational leader who visibly demonstrates the hospices vision, values and service quality, in practice. Develop a high performing team and create a culture of motivating and empowering staff to deliver high standards of care.

Provide leadership that promotes professional decision making and effective team working. Conduct regular team meetings to provide support and in information, and foster two-way communication between all members of the team and engage staff in service review and development. Ensure that statutory obligations are met and that all staff follow those that are relevant to the clinical area. Write, review and update clinical policies as necessary and to ensure all relevant staff are aware of their content.

Work with Human Resource to support staff wellbeing. Manage staff absence, performance management, disciplinary and grievance matters. Deputise for the Head of Clinical Services in their absence as deemed necessary.

Identify innovative methods to promote learning to embed highest standards of care and compassion in all care delivered. Assist in the development and maintenance of the quality improvement processes at Bolton Hospice. Establish the Inpatient Unit as an effective learning environment for health and social care staff to facilitate the meeting of clinical objectives. Work closely with HR to ensure training requests are appropriate.

Be a source of expert advice through mentoring and educating the healthcare professional team, students of all disciplines and other members of the multidisciplinary team, regarding palliative care needs.

Be responsible for ensuring the effective cascade of internal information within the department/organisation as appropriate. Foster and maintain effective communication in own team, across all departments and with external stakeholders. Investigate service, complaints, reporting findings and any formal action, required or taken, to the Head of Clinical Services. Attend and participate in organisational meetings to ensure awareness of developments within the organisation and ensure outcomes are communicated to staff.

Demonstrate clinical expertise and disseminate such knowledge to the healthcare team. Retain and develop own clinical skills by working clinically for a minimum of 1 day per week. Adhere to the NMC Code of Professional Conduct in the performance of nursing duties and to be professionally accountable for all actions whilst on duty. Respect the individuality, values, cultural and religious diversity of patients and promote multi-professional provision of a service sensitive to their needs.

Lead the clinical team to ensure that high standards of treatment and pathways of care, which are evidence based, documented and monitored. Utilise user involvement in service development Manage the departments quality and standards of service ensuring patients, staff, volunteers and the public reside in a safe, well managed environment. Co-ordinate, plan, monitor and evaluate the quality of the teams service through participation in clinical audit, activity analysis and surveying patient and familys views, encouraging staff participation.

Promote the safety of patients, staff, visitors and volunteers at all times. Working with the Head of Clinical Services, and Quality and Governance Lead, ensure that the Hospice complies with Care Quality Commission standards, developing and take responsibility for ensuring the implementation of any action plans necessary to address recommendations following inspections. Ensure medicines and medical equipment are managed in accordance with Hospice policies, procedures and national regulations and guidance.

Record & investigate incidents and complaints involving patients, including drug incidents, ensuring a robust staff reflection process…