Business Analyst - Transformation

Business Analyst - Transformation Spa Medica
• Bolton, UK

Location: Bolton
Hours: 37.5 per week
Department: Transformation
Reporting to: Head of Transformation

Spa Medica & Freedom Vision continue to grow at pace and our Transformation team sits at the heart of how we modernise, improve and futureproof our services. We’re now looking for a talented Business Analyst to join us and play a central role in shaping solutions that enhance patient experience, streamline operations, and enable smarter, data‑driven ways of working.

This is an exciting opportunity for an analytical, curious and collaborative BA who thrives on improving processes, solving problems, and bringing clarity to complex change.

About the Role

You’ll lead structured discovery work, diagnose challenges, translate business needs into clear requirements, and support the organisation through solution design, testing and implementation. Working closely with clinical, operational, commercial and technical teams, you’ll help turn transformation ideas into real, measurable outcomes.

As part of this recruitment, we are specifically looking for candidates with strong experience in either Digital, Finance or Procurement
, bringing subject‑matter understanding that enhances the quality and pace of delivery in these key strategic areas.

What You’ll Deliver

Discovery & Analysis

• Investigate current processes, systems and data to identify pain points and opportunities
• Map end‑to‑end journeys and quantify issues such as delays, errors and inefficiencies

Requirements & Design

• Elicit, analyse and document business requirements, user stories and acceptance criteria
• Facilitate options analysis and support solution design across technology and operations

Data & Insight

• Define data needs and perform exploratory analysis
• Build dashboards or queries to expose trends, problems and performance metrics

Process Improvement

• Identify inefficiencies and propose streamlined, automated or redesigned processes
• Support the development of RPA/low‑code opportunities

Stakeholder Engagement

• Run workshops, interviews and playback sessions
• Build strong, trusted relationships across clinical, commercial and central teams

Delivery & Change Support

• Work closely with PMs, product/tech colleagues and SMEs throughout build, testing and release
• Support UAT, defect triage, documentation and readiness activities

Benefits & Compliance

• Define baselines, KPIs and success measures
• Track benefit realisation and support continuous improvement

What We’re Looking For

• Proven experience as a Business Analyst within transformation or change programmes
• Strong capability in either Digital
  , Finance or Procurement
• Excellent analytical, problem‑solving and communication skills
• Skilled in requirements gathering, process mapping (BPMN/Swimlanes) and user story writing
• Experience using tools such as Excel/Power Query, SQL basics, Power BI/Tableau
• Familiarity with Agile, Scrum or Prince2 project environments
• Ability to produce clear, structured documentation (BRDs, functional specs, process maps etc.)
• Experience with CRM/workflow platforms, automation or low‑code technologies is desirable
• Degree or professional BA qualifications (IIBA, BCS, PMIPBA) are beneficial

Why Join Spa Medica?

• A rapidly growing organisation where transformation is a strategic priority
• Opportunities to influence high‑impact change across multiple business areas
• A supportive, values‑led culture focused on collaboration and learning
• Clear development pathways within Transformation, Digital and Operational Excellence

Join Spa Medica: Where our values guide everything we do, and you can make a life‑changing difference every day. Apply today and be part of a team that puts patients at the heart of everything we do.

Important Information: This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975. Therefore, a submission for Disclosure to the Disclosure and Barring Service (formerly known as CRB) will be necessary to check for any previous criminal convictions.

Equality and Diversity: Spa Medica is committed to promoting equality of opportunity, celebrating and valuing diversity, and eliminating any form of unlawful discrimination across our workforce. We ensure our people are truly representative of the communities we serve. All individuals, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation, are encouraged to apply for this post.

As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, email our team at

Our Commitment: Our organisation is committed to safe and fair recruitment, safeguarding, and protecting those we care for and serve. We ensure all our staff are vetted, selected, trained, and supervised fairly and to a high standard so that they can provide safe, effective, and compassionate care.