AI Hub Discovery & Design Lead

At AXA UK, our AI Hub is a cornerstone of our strategic COO operation, harnessing cutting‑edge data and AI solutions to drive operational excellence, customer satisfaction, and financial growth. As part of our ambitious UKI strategy, the AI Hub is set to deliver over £10m in annual benefits across Retail, Commercial, and Health sectors by 2026. We’re committed to transforming how we operate, innovate, and serve our customers through pioneering AI initiatives that align with our values of integrity, customer focus, and continuous improvement.

At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You'll work at least two days a week (40%) away from home, moving to three days a week (60%) in the future. Away from home means either attendance at one of our office locations, visiting clients or attending industry events.

• Define and implement the approach, standards, and tooling for AI use case discovery and design across the UKI AI landscape.
• Manage triaged AI opportunities, ensuring stakeholder alignment on benefits, costs, resourcing, and timelines.
• Develop and oversee the governance, approval, and transition processes for AI use cases into delivery.
• Collaborate with Architecture, Data, Security, and Business teams to ensure solution design aligns with enterprise standards and benefits.
• Drive re-use of patterns and solutions to optimise costs, quality, and scalability of AI initiatives.
• Document and support delivery teams in progressing AI solutions from design to deployment.
• Maintain knowledge of innovative AI technologies, platforms, and tools to inform solution development.
• Promote a culture of continuous learning, agility, and collaboration within the AI Hub community.

Due to the number of applications, we expect to receive for this role, we reserve the right to close this advert earlier than the listed closing date to ensure we’re able to effectively manage interest. Therefore, if you’re interested in joining us at AXA, please don’t hesitate to apply.

• Proven experience in stakeholder management, project delivery, and business analysis within a complex, regulated environment.
• Strong expertise in AI and automation discovery, including RPA, NLP, Mining, and GenAI solutions.
• Good understanding of UK financial services and insurance market‑specific AI tools and platforms, especially Azure DU, Contact AI, Intelligent Assistant, and Agentic.
• Ability to assess technical risks and opportunities, translating them into actionable solutions.
• Track record of managing multiple initiatives, balancing scope, costs, and benefits effectively.
• Excellent communication skills, with the ability to influence senior stakeholders and foster collaborative relationships.
• Results‑driven mindset with a focus on delivering measurable customer, operational, and financial outcomes.
• Excellent problem‑solving and decision‑making skills, capable of navigating complex and challenging situations.

As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom.

At AXA UK, we’re appreciative of the people who work for us and our rewards package is reviewed regularly to reflect that. You can expect to receive:

• Competitive annual salary dependent on experience
• Annual company & performance‑based bonus
• Contributory pension scheme (up to 12% employer contributions)
• Life Assurance (up to 10 x annual salary)
• 28 days annual leave plus Bank Holidays
• Opportunity to buy up to 5 extra days leave or sell up to 5 days leave
• AXA employee discounts
• Gym benefits

To apply, click on the ‘apply for this job’ button, you’ll then need to log in or create a profile to submit your CV. We’re proud to be an Equal Opportunities Employer and don’t discriminate against employees or potential employees based on protected characteristics. If you have a long‑term condition or disability and require adjustments during the application or interview process, we’re proud to offer access to the AXA Accessibility Concierge.

For our support, please send an email to

#LI-Hybrid

AXA UK Support Functions power AXA’s three customer‑facing business units, providing the infrastructure, support and expertise to ensure our customers can always count on us. Whether you’ve got heaps of experience and qualifications behind you, or you’re just starting out, we’ll give you the support and opportunities to help you grow and develop with confidence.