AI & Automation Architect - Hybrid MSP Lead

Automation AI Architect – Bolton – £95k

THE COMPANY:

Pearson Carter are working with a leading Managed Service Provider (MSP), offering a broad portfolio of cloud, infrastructure, and business applications solutions. As a Microsoft Partner with strong capabilities across Azure and Dynamics 365, they continue to invest heavily in innovation, AI, and automation.

THE ROLE:

We are hiring anAI & Automation Architectto join the business and lead the design, governance, and delivery of AI-driven automation solutions across the organisation.

This is a hybrid role based out of either the Birmingham or Bolton office combining hands-on technical architecture with enterprise-level governance and strategic automation delivery.

• Act as the lead architect for AI and automation solutions across platforms including Dynamics 365 CRM, Power Platform, HALO PSA, Ninja One, and Op Manager
• Design end-to-end AI and automation architectures that are secure, scalable, supportable, and aligned to MSP operational models
• Define and enforce robust software development life cycles (SDLCs) across automation and AI initiatives
• Build proof of concepts, reference architectures, and working solutions to validate design decisions
• Identify service gaps and operational inefficiencies, implementing automation-first and AI-enabled solutions to improve delivery
• Work closely with service owners, delivery teams, and senior leadership as a trusted advisor on AI strategy and practical automation adoption
• Ensure all solutions are aligned with industry best practice, security standards, and operational service requirements

THE CANDIDATE:

• Significant experience designing and delivering AI and automation solutions within an MSP or complex service-led environment
• Strong hands-on experience with Microsoft Power Platform (Power Automate, Power Apps, Dataverse)
• Strong scripting and automation experience using Power Shell and/or Python
• Solid development and integration experience with C#, REST APIs, Webhooks, and integration patterns
• Excellent stakeholder management skills, with the ability to engage senior leadership and technical teams alike
• Clear communicator, capable of translating complex technical concepts into practical business solutions
• Comfortable working in ambiguous environments and shaping high-level objectives into deliverable solutions

THE OFFER:

• Up to£95,000(flexible depending on experience)
• Hybrid working model (Birmingham or Bolton office)
• Join an award-winning and highly respected employer
• Strong investment in AI, automation, and innovation
• Clear progression opportunities within a growing technology business
• Collaborative, people-first culture with strong work-life balance

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