Engineering Manager - IT & Telecoms

Job Title: IT Engineering Manager

Location: Bolton Office, 5 days per week

Salary: £35,000 - £40,000 per annum depending on experience

Job Type: Permanent, Full Time - 08:30 - 17:30

About us:

At Digicomm 360, we deliver practical IT and telecoms solutions that help organisations across the UK work efficiently, whether in the office, remotely or hybrid. Based in Bolton, we offer hands on local support backed by strong remote capabilities. We're a collaborative, customer focused team with a genuine passion for technology and a commitment to doing the right thing.

We're seeking a dynamic, enthusiastic individual to lead our IT Engineering Team. Reporting to the Managing Director, you'll oversee high-quality service delivery across IT, telecoms, connectivity and cloud platforms, acting as a senior escalation point while providing strong technical leadership. This role blends technical expertise, customer service excellence and people management to drive continual improvement across the team.

About the role:

• Act as the senior technical escalation point for complex IT, telecoms, cloud, and network issues.
• Oversee RMM dashboards, patching, AV, alerts, automation and compliance related maintenance.
• Ensure best practice configuration, security, and lifecycle management of all client systems.
• Support the standardisation of processes, technical documentation, and engineering workflows
• Deliver and oversee IT and telephony projects, including:
  • Microsoft 365 migrations and modern workplace deployments
  • Intune and CIPP onboarding, policies, and automation
  • Hosted and on premises telephony systems
  • Connectivity installations (FTTC, FTTP, leased lines, SIP circuits)
  • Server upgrades, virtualisation deployments, hybrid environments
  • Network installations (firewalls, routers, switches, WiFi APs)
• Manage project scopes, timelines, resources, dependencies and successful completion.
• Attend client meetings and provide senior technical guidance.
• Support account management through service improvement and solution recommendations.
• Assist with vendor management, procurement and license renewals.
• Promote cyber security best practices and ensure compliance.
• Contribute to continual assessment and refinement of service quality, delivery, SLAs, and internal processes.

About you:

IT Infrastructure & Systems

• Experience with Windows Server administration (on prem, hybrid, virtual).
• Virtualisation technologies:
  Hyper V, VMware.
• Backup solutions: e.g., Veeam, Datto, Acronis.
• Domain hosting, web hosting and platform management (cPanel/Plesk).
• Strong DNS understanding: A, MX, CNAME, TXT, SPF, DKIM, DMARC.

Microsoft Cloud / Modern Workplace

• M365 portal administration: user provisioning, policies, licensing and security.
• Strong understanding of Teams, SharePoint and One Drive.
• Microsoft licensing knowledge and experience managing tenant configurations.
• Endpoint Manager / Intune device management.
• Exposure to CIPP or similar MSP automation frameworks.
• Familiarity with Microsoft Copilot and AI assisted productivity tools.

Telephony & Unified Communications

• Experience with both on premises and hosted telephony systems.
• Understanding of SIP trunks, call routing, PBX platforms and principles.
• Experience with Teams Phone, call queues, auto attendants.
• Hands on knowledge of VoIP deployments and troubleshooting.

Networking & Connectivity

• Experience with business connectivity services: FTTC, FTTP, leased lines, SIP circuits.
• Skilled with network devices such as:
  • Sonic
    
    WALL & Watchguard firewalls
  • Uni Fi networking
  • Netgear Switches
  • Managed switches, routers, and security appliances
• Strong understanding of VLANs, routing, firewalling, NAT, subnetting.
• Experience with Wi Fi infrastructure (APs, controllers, heat mapping, diagnostics).

MSP Tooling & Device Management

• Experience with RMM platforms (monitoring, patching, AV, automation).
• Microsoft ticketing system.
• Antivirus/EDR platforms and security tooling.
• Software deployment, remote management and automation at scale.
• Exposure to:
  • Email signature software (e.g., Exclaimer)
  • Mail protection/security tools
  • Password Protection

Leadership & Professionalism:

You are an inspiring role model who can motivate a team and drive efficiency. You possess the communication…