AV Technical Support Engineer

AV Technical Support Engineer (BBBH
274091) Bolton, England

Desk-Based AV Technical Support Engineer

Bolton – Hybrid – £30,000 to £40,000 + Training + Holiday + Pension

We are seeking an AV professional who enjoys solving technical problems remotely, supporting end users, and keeping audio‑visual systems running smoothly from a desk‑based environment.

This role provides remote AV support across a wide range of customer environments. Responsibilities include troubleshooting, monitoring and maintaining AV systems, acting as a vital point of contact for users and clients. The position is primarily desk‑based, offering a stable working pattern with the flexibility of home or hybrid working. You will support modern conferencing, audio and control systems, working closely with internal teams and escalating to field engineers when required.

This opportunity suits an AV Support Engineer, Helpdesk Technician or AV Technician seeking a long‑term, remote‑focused role with clear responsibility, technical variety and progression potential within a forward‑thinking organisation.

• Providing remote technical support for AV systems and meeting room technology
• Diagnosing and resolving faults via phone, email and remote access tools
• Supporting video conferencing, audio and control systems
• Monitoring systems proactively and responding to alerts
• Logging incidents, resolutions and system documentation accurately

• Background in AV support, helpdesk or technical engineering roles
• Strong troubleshooting and fault‑finding skills
• Good understanding of AV signal flow, conferencing and audio systems
• Experience with ticketing or helpdesk systems
• Confident supporting non‑technical users remotely