Technical Operations Manager; Infrastructure

Position: Technical Operations Manager (Infrastructure)
At Warburtons, family is at the heart of our business. Five generations'​ worth of expertise that goes into making our bakery products allows us to continue a tradition of baking inherited over the past 150 years.

Warburtons is the largest bakery brand in the UK, but that doesn't allow us to rest on our laurels. We are pioneers of the industry and ambitious market leaders, always seeking to challenge ourselves and convention. It is part of our philosophy to provide honest good sense on issues of health and well-being, helping the whole family to enjoy our products as part of a healthy, balanced diet, through a range of products to suit all meal occasions, lifestyles and tastes.

As ‘the UK’s No. 1 Bakery Brand’ we have been baking bread since 1876. Today, we are proudly a fifth-generation family, with the introduction of the sixth generation, supplying over 18,000 retail customers from 11 bakeries and 16 depots, producing a range of over 70 products including gluten and wheat free. Family and values are what makes us different, and we are a proud bunch, join us and you too could be proud to be Warburtons.

  The Recipe   To lead the Technical Analysts team in the delivery, installation, implementation, development, and continuous improvement, ensuring correct BAU operation of network, infrastructure and technical operations. Through a position of technical expertise, lead and directly support the team in defining and implementing technical elements of projects and enhancements. Ensure Support and Operational activities are defined for BAU requirements.

    Key Accountabilities and Measures    
To ensure that IT systems are available, properly safeguarded; and continuously reviewed and improved according to changing requirements of internal and external customers.  
Ensure the overall control and management of services and their availability to ensure that all services meet all of their agreed availability targets.  
To be responsible, in conjunction with the IT Management Team, for proposing, designing & planning of the future Warburtons IT Infrastructure, including its implementation, to ensure it supports future business requirements in terms of capacity and capability.

The systematic management of information relating to the documentation, software, hardware and firmware assets of an organisation. Specialist technical expertise in the installation and maintenance of system software in your key areas.  
To contribute to the design, implementation and management of the information security management system and architecture to effectively secure the Warburtons infrastructure.  
To be responsible for delivering security improvements to IT Systems and Networks. Determine technical solutions for security improvements. Manage and monitor administration of security.  
Ensure the effective authorisation and monitoring of access to IT facilities, networks or infrastructure is in accordance with policy. Includes the investigation of unauthorised access, compliance with data protection and performance of other administrative duties relating to security management.

To design, implement and manage processes to ensure that IT capacity (e.g. processing power, storage, network capacity, data centre capacity) match the evolving demands of the business in a cost effective and timely manner.

The ongoing management of the capability and functionality of hardware, software and network components to meet current and predicted needs in a cost-effective manner. This will include dealing with both long-term changes and short-term variations in the level of demand.  
To design, document, implement and manage  processes and IT architecture to ensure that in the event of a disaster the IT technical and service facilities that the business requires can be recovered within agreed time scales and at a level of cost that the business is willing to support.  
Ensure the Technical Analysts are familiar with the processes to work through DR playbooks and able to recover key systems from back-ups.  
To support the IT Management in the development and implementation of the business plan for the IT department. Continually seek out ways in which the costs of IT service provision can be reduced, and the quality improved.

To be responsible for delivering projects using standards and procedures that ensure that IT systems will operate properly. Provide alternatives to overcome issues within project and adapt tasks to ensure completion.

Ensure that changes are delivered within defined change management processes.

Management of suppliers as appropriate and whenever necessary.  
To be responsible for leading, coaching and developing the Technical Analysts, enabling effective delivery of BAU activity as well as research, innovation and implementation of new technology.  
      Essential Ingredients    
Leadership skills  
Strong understanding of business impact and requirements from systems and technologies.  
Strong understanding of the operational needs and…