Solutions Delivery Lead

Join One of the North West's Leading Technology Providers

The DMS Digital Group Ltd delivers innovative technology solutions to schools, colleges and businesses across the UK.

From Managed IT Services and enterprise networking through to CCTV, AV, print and communications, we help organisations transform the way they work through a single trusted technology partner.

As our project portfolio continues to grow, we are seeking a technically minded Solutions Delivery Lead to bridge the gap between Sales and Operations, ensuring projects are planned, coordinated and delivered to the highest standards.

This is a fantastic opportunity for an experienced individual with a background in IT infrastructure, networking, CCTV, AV or technical project delivery who wants to play a key role in the successful delivery of varied and exciting projects.

The Role

Reporting directly to the Service & Operations Director, you will take ownership of projects from the point of sales handover through to successful delivery.

You will work closely with our Sales Team, customers, suppliers, engineers and operational teams to ensure every project is correctly surveyed, documented, planned and coordinated before implementation begins.

This is not a desk-based administration role. We are looking for someone who enjoys visiting customer sites, understanding technical requirements, identifying risks and creating clear delivery plans that set projects up for success.

You will become the central point of coordination between Commercial and Operations, ensuring projects are fully prepared before engineers arrive onsite.

Key Responsibilities

Project Planning & Coordination

Take ownership of projects following commercial sign-off and handover.

Assist Project Manager with conducting customer site surveys and requirements gathering.

Produce detailed Scope of Works and Orders of Works documentation.

Develop project plans, schedules and delivery programmes.

Work with project manager to identify risks, dependencies and installation challenges.

Ensure projects are fully prepared before deployment begins.

Customer Engagement

Attend customer meetings and site visits.

Build strong relationships with customers and stakeholders.

Manage customer expectations throughout project delivery.

Act as a key point of contact during the planning and implementation phases.

Technical Validation

Review and validate technical requirements.

Ensure networking, power, connectivity and infrastructure requirements are understood.

Coordinate with specialist teams and suppliers.

Support solution design validation where required.

Delivery Management

Monitor project progress against agreed milestones.

Escalate issues and risks proactively.

Ensure a smooth transition into support and service delivery teams following completion.

Continuous Improvement

Improve project handover processes between Sales and Operations.

Help develop consistent delivery standards across the business.

Support the continued growth of our project delivery capability.

Types of Projects

You will be involved in a wide variety of technology projects including:

Verkada CCTV & Access Control

Enterprise Networking & Wi-Fi

Meter Network Deployments

Managed IT Services

Structured Cabling

Education Technology Solutions

Multi-Technology DMSOne Deployments

No two projects are the same, making this an exciting role for someone who enjoys variety and ownership.

About You

You will likely come from a technical infrastructure, systems integration, networking or project delivery background and have experience coordinating or planning technology installations.

You may currently be working as a:

Technical Project Manager

Infrastructure Project Engineer

Network Project Engineer

Solutions Architect

Technical Delivery Lead

Deployment Manager

Security Systems Project Manager

CCTV Project Coordinator

Installations Manager

IT Project Engineer

Most importantly, you will be highly organised, technically aware and capable of bringing together multiple disciplines to achieve successful project outcomes.

Essential Skills & Experience

Experience planning and coordinating technical projects.

Strong customer-facing communication skills.

Experience conducting site surveys and…