Service Lifecycle Management; SLM) SME

Bolton

Bolton
MBDA is currently implementing a Digital roadmap that includes the Service Lifecycle Management (SLM) tool. The Service Lifecycle Management (SLM) tool is a key component of our back-office architecture, designed to centralize and harmonize in-service configuration and maintenance information to ensure peak operating performance and business continuity across the Group. As a new, evolutive, and iterative solution, it serves as the 'single source of truth,' providing process and terminology standardization across Natco and its various programs.

Its primary purpose is to manage and control in-service configurations, providing end-to-end support for product lifecycle configuration and critical maintenance activities, including Technical Events, Retrofit Campaigns, and MLRs (Mid-Life Reviews). As the tool evolves, it will provide advanced visual KPIs, dashboards, and monitoring features, while interfacing with critical business systems, including data import/export functionality with SAP and NTIP/Matrix
. Salary
:
Up to 45k dependant on experience Dynamic (hybrid) working
:
We endeavour to offer hybrid working.
Security Clearance
:
British Citizen or a Dual UK national with British citizenship. Restrictions and/or limitations relating to nationality and/or rights to work may apply. As a minimum and after offer stage, all successful candidates will need to undergo HMG Basic Personnel Security Standard checks (BPSS), which are managed by the MBDA Personnel Security Team.

• Company bonus:
  Up to £2,500 (based on company performance and will vary year to year)
• Pension: maximum total (employer and employee) contribution of up to 14%
• Overtime: opportunity for paid overtime
• Flexi Leave:
  Up to 15 additional days
• Flexible working:
  We welcome applicants who are looking for flexible working arrangements
• Enhanced parental leave: offers up to 26 weeks for maternity, adoption and shared parental leave
  -enhancements are available for paternity leave, neonatal leave and fertility testing and treatments
• Facilities:
  Fantastic site facilities including subsidised meals, free car parking and much more
• Healthcare Cash Plan:
  The Healthcare Cash Plan benefit provides the option to claim cash back on everyday healthcare expenses such as optical, dental, health and wellbeing and more.

We are seeking someone who can develop into the role and act as the critical bridge between our Customer Service Support operations and our technical development partners. The successful candidate will be the 'go-to' expert for the SLM toolset, ensuring that the current user base is fully supported and empowered. You will lead the evolution of the platform by chairing Community Change Boards (CCBs), translating operational requirements into technical specifications, and ensuring that third-party deliverables align with the complex configuration needs of our UK user base.

• Operational Support & Enablement
• Serve as the primary point of contact and escalation for Customer Service Support personnel regarding the day-to-day use of the SLM tool.
• Support users in managing in-service configurations, Technical Events, Retrofit campaigns, and MLR activities within the system.
• Provide expert guidance and troubleshooting to resolve user queries, ensuring business continuity.
• Identify common user friction points and develop training materials to ensure the standardization of terminology and processes across the Group.
• Community Engagement & Requirement Gathering
• Establish and chair regular Community Change Boards (CCBs) with UK-based users to capture feedback and action new/future requirements.
• Facilitate sessions to ensure the tool evolves iteratively to meet the changing needs of configuration…