Claims Handler

Position: Claims Handler (Permanent)
Claims Handler – Commercial & Employers' Liability / Public Liability (EL/PL)

Location:

Little Lever, Bolton

Salary: £30,000+ (Dependent on Experience)

Time Recruitment is delighted to partner with a respected Independent Chartered Commercial Insurance Broker based in Little Lever, Bolton, to appoint an experienced Claims Handler.

This is an excellent opportunity for a skilled claims professional—particularly someone confident in Employers' Liability and Public Liability (EL/PL)—to join a growing brokerage renowned for its supportive culture and diverse portfolio spanning commercial and personal lines clients.

The Role

As a Claims Handler, you will manage a varied caseload across multiple classes of business, acting as the primary point of contact for clients, insurers and third parties. Your responsibility will be to ensure claims progress efficiently while delivering exceptional service to every client.

This role offers genuine variety and the opportunity to expand your technical expertise, with a particular focus on EL/PL claims.

Key Responsibilities

Assess and review new claims to determine coverage and liability
Acknowledge claims promptly and maintain clear, consistent communication with clients and insurers
Investigate and collate evidence to support informed decision-making
Negotiate settlements effectively with insurers, claimants and other stakeholders
Ensure all claims are managed in accordance with FCA guidelines and internal procedures
Maintain accurate, up-to-date records and manage a proactive diary system
Deliver outstanding customer service and uphold high standards of care
Build and nurture strong working relationships with clients and insurer partners
Stay informed on industry developments, including changes relevant to the childcare sector
Prepare detailed claims reports for Account Executives on larger or complex cases
Engage in ongoing training and professional development, including compliance with T&C requirements

Experience & Skills

Essential:

Minimum of three years’ experience within the commercial insurance sector
Proven expertise in handling Employers' Liability and Public Liability claims
Excellent written and verbal communication skills
Strong attention to detail and accuracy
Confident negotiator with sound analytical abilities
Proficient in Microsoft Word, Excel and Outlook
Effective time-management and collaborative team-working skills
Desirable:

Experience managing claims across multiple classes of business
GCSEs (A-C) including Maths and English

Benefits & Package

Competitive salary (£30,000+ DOE)
25 days’ annual leave plus additional Christmas leave
Workplace pension with 5% employer-matched contribution
Life Assurance (2x salary)
Private Medical Cover (post-probation)
Support towards CII qualifications
Regular training and development opportunities
Employee Assistance Programme

Ready to take the next step?

If you are an experienced Claims Handler with strong EL/PL knowledge seeking a role where you can make a meaningful impact, develop your expertise, and join a professional, supportive team, this opportunity in Bolton could be your ideal next move