Customer Service Claims Handler

Customer Service Claims Handler

Up to £26,000 DOE

Bolton - 9am to 5pm

Job Description:

MPJ Recruitment are currently working with a leading insurance company who are looking for Customer Service Claims Handlers to join their team, helping their customers and brokers in the UK. You'll be joining a business who are friendly, ambitious and are committed to developing talent and supporting your progression

Customer Service Claims Handler Responsibilities:

• Manage a varied portfolio of domestic property claims from first notification to final settlement
• Handle initial calls and correspondence, confirming whether the policyholder has valid grounds to claim.
• Identify and refer any suspicious underwriting or potentially fraudulent claims.
• Collect accurate details and documents needed to progress each claim.
• Validate and negotiate settlements within your authorised limits.
• Maintain effective diary management and prioritise your caseload.
• Provide clear updates, progress information, and coordination throughout the claim.
• Assess policy cover, benefits,

What We're Looking For:

• Atleast 12 months experience in a customer service/telephony based environment
• Awareness of current UK insurance trends and market impacts (Not essential)
• A driven and motivated individual who is now looking to make a career within insurance/claims

Salary & Benefits:

• Competitive salary
• Enhanced contributory pension
• Performance related bonus
• Flexible benefits
• Fully paid training and development provided
• Funding of Industry related qualification
• Extra Seasonal time leave
• On-site Parking
• Voluntary benefits schemes
• Birthday holiday

In the first instance please apply to this advert by forwarding your CV to MPJ Recruitment Ltd, where one of our consultants will be in contact. However, preference will be given to those who match the criteria and experience.

Interested in knowing more?

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