Household Claims Handler

Household Claims Experience | CII Support | Flexible Contracted Hours | Structured Development

If you have household claims experience and want to build your technical expertise, this Household Claims Handler role offers ownership of a varied domestic property claims caseload from first notification through to settlement.

You’ll manage your own files while developing your knowledge across policy assessment, liability, supplier management, negotiation and claims resolution within a stable, regulated environment. There is also the option to increase your contracted hours.

• Salary £25,000–£28,000 per annum based on a 35-hour week.
• Option to increase contracted hours, with salary adjusted accordingly.
• CII study support and professional development.
• Contributory pension and performance-related bonus opportunities.
• Increased holiday allowance with service, birthday day off and seasonal shopping half-day.
• Free on-site parking and cycle-to-work scheme.

You’ll join an established general insurance business operating within a regulated environment, with a focus on customer service, collaboration and long-term professional development.

• Manage domestic property claims from notification through to final settlement.
• Assess policy coverage, liability, evidence and claim circumstances.
• Negotiate settlements and manage suppliers within authorised limits.
• Identify potential fraud or underwriting concerns and maintain accurate claims records.

• At least 12 months’ household or property claims experience.
• Experience handling claims within a regulated insurance environment.
• Holds, or is willing to work towards, relevant CII qualifications.