Claims Handlers - Trainee or Experienced

BDElite has been a trusted supplier to UK insurance brokers for several years. Providing innovative total claims management, along with essential aftercare support for broker client’s following a motor incident. BDElite offers a diverse product range of personal and commercial add-on insurance policies.

At BDElite our employees enjoy a progressive career in a successful claim’s management company, which is demonstrated by the number of staff who have worked at BDElite for more than five years. Our company ethos focuses around the principles of work, life, balance which we strive to nurture in all our employees and fully support through our range of employee benefits.

So, if you are passionate about delivering customer service excellence, every day, we want to hear from you. We are currently recruiting for roles ranging from Trainee to experienced claims handlers.

As a claim’s handler, you will need to work closely with colleagues, brokers, policyholders, insurers and service suppliers to provide a full claims service including accident management. The roles represent an opportunity to be part of a successful and dynamic department.

• Must have GCSE passes in Maths & English.
  
  Or equivalent qualification.

• Provide a point of contact for any incoming broker query or complaint and action as appropriate.
• Maintain high standards of customer service.
• Provide a courteous approach to all customers.
• Ensure the timely allocation of tasks within the department, company and FCA guidelines.
• Manage the policyholder’s full expectations.
• Keep Brokers and Policyholders fully updated throughout the claim.
• Manage the claim from First Notification of Loss (FNOL) to completion of claim, ensuring the client and broker are updated fully throughout the customer journey.
• Liaise with the client’s insurers throughout the claim from FNOL to completion ensuring the policyholders claim is dealt with correctly and efficiently.
• Manage the policyholder’s full expectations.
• Manage low-level complaints with assistance from team leaders and managers.

At BDElite we like to think of our employees as our extended family. So, it should come to no surprise that our employee loyalty program is designed to improve personal well-being; while at the same time reward hard work, whilst encouraging loyalty through a multitude of benefits and choices.

• 21 days annual leave, plus bank holidays increasing to 30 days over time.
• Your birthday off.
• Relaxed dress policy.
• Cycle to work scheme.
• Training and Development.
• Health care plan (available once passed probationary period).
• Employee matched fundraising scheme.
• Starting Salary is £24k per year (trainee), with excellent career progression opportunities.
• Hours of work Mon-Fri 9-5pm, with 1hr for lunch, 35 hours per week.