Motor - Team Manager

Motor - Team Manager

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Final date to receive applications: 16 January 2026

Department: Claims Management

Employment Type: Permanent - Full Time

Location: Bolton

Description

To lead and manage the Repairs & Total Loss team ensuring the efficient and timely progression of repair cases from initiation to completion. This role is responsible for optimising workflows, improving customer satisfaction, and ensuring compliance with service level agreements (SLAs) and regulatory standards.

What will your day look like:
Team Leadership & Operational Oversight

• Lead, coach, and develop a high-performing team of Repair and Total Loss Settlement Handlers, fostering a culture of accountability, collaboration, and continuous improvement.
• Conduct regular performance reviews, providing constructive feedback and identifying training needs to support individual and team development.
• Oversee the end-to-end repair progression process, ensuring timely updates to systems, effective resolution of cases, and adherence to service level agreements (SLAs).
• Monitor and manage repair backlogs, escalations, and exceptions to maintain workflow efficiency and service quality.
• Manage storage reports to prevent unnecessary fees for clients by ensuring timely vehicle movement and resolution.

Stakeholder & Supplier Coordination

• Liaise with internal departments such as scheduling, field engineers, and customer service to ensure seamless coordination across the repair journey.
• Build and maintain strong relationships with external suppliers, including recovery agents, salvage agents, repairers, and repairer networks, to support efficient service delivery.
• Collaborate with insurers, third-party suppliers, and other key stakeholders to ensure alignment and resolve issues promptly.

Performance, Strategy & Compliance

• Monitor and manage repair costs, storage fees, and operational risks to ensure cost-effective service delivery.
• Track and report on key performance indicators (KPIs), using data insights to identify trends and drive continuous improvement.
• Contribute to the development and implementation of departmental strategies aimed at enhancing repair efficiency and customer outcomes.
• Ensure all activities comply with regulatory standards, company policies, and industry best practices.
• Identify trends and areas for improvement using data and analytics.

Customer Experience

• Ensure a high standard of communication and service is maintained throughout the repair process.
• Handle complex or escalated customer issues with professionalism and empathy.
• Drive initiatives to enhance the customer journey and reduce complaints.
• Attend client meetings to represent the business.

Compliance & Quality Assurance

• Ensure all repair activities comply with health and safety regulations, company policies, and industry standards.
• Conduct audits and quality checks on repair records and documentation.

Knowledge and Abilities

• Proven experience in a team leadership or management role, within a repair, maintenance, or service delivery environment.
• Strong understanding of repair workflows and customer service principles.
• Experience in Hire Management
• Excellent organisational and time management skills.
• Proficient in using repair management systems.
• Strong analytical and problem-solving abilities.
• Excellent communication and interpersonal skills.

Key Competencies

• Leadership & People Management
• Customer Focus
• Process Improvement
• Communication
• Decision Making
• Accountability

Benefits Career & Purpose

• Davies Innovation Lab
• Leadership training programme
• Funding for professional qualifications
• Thrive at Davies; learning opportunities

Environmental & Social

• The Davies Foundation
• Local charity funding
• Pennies To Heaven
• Employee Resource Groups
• Employee volunteering programme

Financial Health

• Pension, 5% employee and 5% employer contribution
• My Choices at Davies provides;
  High Street discounts and Financial wellbeing hub
• Life assurance: x4
• Refer a Friend
• Cycle to Work Scheme
• Lease car salary sacrifice
• Davies Incentive Plan
• Enhanced maternity, paternity and adoption pay

Mental, Physical & Emotional Wellbeing

• Wellbeing centre; move, munch, money & mind focus
• Discounts with 100's of UK retailers
• EAP; 24/7 confidential helpline
• 25 days holiday, increases to 26 days after 5 years and 27 after 10 years
• Flexible working
• Dress for your day
• policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage
• Flexible benefits include; holiday purchase plan and a opportunity to purchase heath cash plan and BUPA dental plan

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