Customer Services Manager

Overview

Are you great with customers and leading a team of individuals? If you’ve led teams, handled tricky escalations with empathy and professionalism and know how to keep both people and processes on track, this is definitely your next move. We’re looking for a Customer Services Manager to join a team of friendly, driven people with a lovely company that offer some amazing benefits.

Keep reading to find out more and APPLY now. As a Customer Services Manager, your responsibilities will include…

• Lead and support the customer service team (Training, 1-2-1s, coaching, huddles)
• Ensure compliance and accurate records, manage complaints and feedback in line with policy
• Manage daily operations, improve processes, scripts and workflow
• Support audits, reporting and track key metrics (response times, patient satisfaction)
• Deliver empathetic professional, confidential patient support
• Work with clinical/admin teams to resolve issues and prevent repeats

• A background in customer service management & team leadership is essential
• Experience handling escalations, complaints and complex cases
• A professional role model with brilliant communication skills both written and verbal
• Experience using CRM systems, an organised person with decision-making skills
• Supporting neurodiverse, healthcare, mental health patients experience is a bonus
• Knowledge of CQC or regulated environments is advantageous

• 20 days holiday plus bank holiday
• Free parking
• Great company culture
• Free lunch once per month

APPLY NOW. Send your CV over for this Customer Services Manager role today.