Assistant Practice Manager

Job Summary

Due to the retirement of the current post-holder, Stonehill Medical Centre is seeking a motivated and organised Assistant Practice Manager to join our friendly and forward-thinking team. This role is ideal for someone who thrives in a varied, fast-paced environment and is ready to take the next step in their management career within Primary Care.

Working closely with the Practice Manager and Senior Leadership Team, the Assistant Practice Manager will play a key role in leading administrative services, ensuring operational excellence, delivering high-quality patient care and supporting compliance across the Practice.

Stonehill Medical Centre has developed a fantastic team of 52 staff. Our friendly team will welcome and embrace new team members in our well‑organised and relaxed environment. We have a strong team ethos and an emphasis on wellbeing, with over 50% of our staff having more than 10 years of service.

• Date posted: 12 February 2026
• Pay scheme:
  Agenda for change
• Band:
  Band 6
• Salary:
  Depending on experience
• Contract:
  
  Permanent
• Working pattern:
  Part‑time
• Reference number: A
• Job location:
  
  Stonehill Medical Centre, Piggott Street, Farnworth, Bolton, BL4 9QZ

• Leadership & Team Management
  • Lead, manage, motivate and support the administrative, secretarial and reception team and liaise with HR specialists as required.
  • Oversee recruitment, supervision, training and performance management.
  • Provide visible leadership and effective support to staff, resolving issues promptly.
  • Arrange, chair and minute meetings as required.
  • Promote a positive, collaborative working culture.
• Operational Oversight
  • Manage day‑to‑day operations to ensure efficient, high‑quality patient services.
  • Oversee appointment and access systems.
  • Support the management of clinical systems (TPP) and telephony system.
  • Ensure smooth running of facilities, maintenance, security, health & safety and infection control.
  • Deputise for the Practice Manager in their absence.
• Patient Experience
  • Lead and manage patient complaints in line with NHS complaints procedure, significant events and incidents, patient feedback and patient reference group.
  • Lead Practice communications, including website, newsletters, social media and the Practice leaflet.
• Regulation, Compliance & Quality
  • Ensure compliance with CQC standards, NHS regulations, Practice policies and data protection requirements.
  • Implement and review Practice policies and procedures.
  • Drive quality improvement initiatives, audits and service development.
  • Liaise with CQC, the PCN, ICs and NHS England as required.
• Finance & Resources
  • Process payments, raise invoices, support budget management and financial performance monitoring.
  • Manage procurement of supplies and equipment, stock control and cost‑effective resource management.
• Communication and Collaboration
  • Build strong relationships with internal and external stakeholders.
  • Support effective communication across the Practice, including patient engagement.
• Review

  This job description may be reviewed and updated to reflect the needs of the Practice.

Essential

• Strong leadership, organisational and problem‑solving skills.
• Excellent communication and interpersonal skills.
• Ability to manage competing priorities and remain calm under pressure.
• Understanding of governance, confidentiality and data protection.
• Ability to lead change, improve processes and drive service development.
• Commitment to delivering high standards of patient care and service quality.
• GCSE Grade AC or equivalent in Maths and English.
• Educated to diploma level or equivalent relevant management experience.
• Evidence of ongoing professional development.
• Proven experience in a senior management or operational management role.
• Demonstrated ability to lead, manage and develop teams.
• Experience overseeing daily operations within a complex setting.
• Experience in financial management and budgeting.
• Confident using digital systems and data to support service delivery.
• Experience working within governance, regulatory or compliance frameworks.

Desirable

• Knowledge of NHS structures, primary care contracts and CQC standards.
• Experience in staff training, development and…