Workshop Team Leader

Responsibilities

In conjunction with the workshop manager the TL is responsible for the overall performance of the team in terms of customer service delivery, ensuring that all relevant metrics are met in line with the current workshop KPI dashboard, including but not limited to:

• Used equipment turnaround time
• Average job times to agreed target
• Quality of work produced to agreed standards
• Number of trucks prepared to agreed targets
• On time prep - Committed dates (New, Used, STR)

In addition to your normal engineering duties, the additional tasks and responsibilities of a team leader are to ensure the day to day efficient running of the engineering team to facilitate a high-quality customer experience within a designated area, playing an active part in the leadership, engagement and motivation of the team and being the first point of contact for the engineers.

Maintain a high standard of housekeeping in the workshop and warehouse.

• To take the lead in all aspects of Health and Safety ensuring H&S initiatives and requirements are acted upon and communicated to the relevant forum or individuals, safety audits, site risk assessments and associated training (e-learning completion)
• P0/P6 Near Miss and Job Safety Observation Lead Indicator reporting and/or investigation
• P3 Engineer accident investigation - application of appropriate corrective action, accident reduction initiatives
• Engineer performance management – including dialogues (where applicable), engineer engagement, retention, coaching and development to include training needs identification
• First level technical escalation
• Manage engineering coverage in the team - including absence management, authorisation of holidays etc.
• Team meetings - communication of business objectives and performance against both goals and targets
• Completion of Service audits
• WIP management - job and service completion to promise (including appropriate document completion)
• Ensure that 5S standards are maintained and audits are carried out and recorded with action taken if required