Team Leader - Motor Claims

Team Leader – Motor Claims

Location:

Bolton (Office-based with flexible working options)

Salary:
Range from £31,500 to £38,000 depending on experience

Type:
Full-time, Permanent

Hours:

Monday to Friday, 9am - 5pm (35 hours)

Are you a natural leader with experience in motor recovery claims? If you're ready to take the lead in a technical, fast-paced environment where your knowledge and people skills really make a difference, this role could be the next step for you.

• Leading a team of recovery claims handlers managing non-fault motor claims from first notification through to final settlement
• Handling escalated queries, complaints, and complex claims
• Monitoring team performance and supporting staff development through coaching, mentoring and training
• Working with internal stakeholders to meet recovery targets and maintain service levels
• Reviewing reports and KPIs to spot trends, prevent backlogs, and drive performance
• Ensuring full FCA compliance and supporting GDPR and confidentiality requirements
• Contributing to recruitment, onboarding, and HR processes for your team

• Strong background in technical motor recovery claims
• Experience in a team leadership or supervisory role
• Confident communication skills, written and verbal
• Solid understanding of FCA, FOS, and general claims compliance
• Excellent organisation and prioritisation skills under pressure
• CII Certificate in Insurance (essential), Dip CII is a bonus
• Microsoft Office proficiency and data confidence (Excel, Outlook etc.)

• Increased holiday allowance with length of service
• Your birthday off, plus a half-day for seasonal shopping
• Holiday sell scheme
• Free parking and casual dress code
• Support for industry qualifications
• Bonus scheme for going above and beyond
• Cycle to work scheme
• Friendly, supportive environment with trained mental health first aiders on-site

If you want to lead a high-performing team, enjoy the satisfaction of getting the result, and work in a business that values your input, we'd love to hear from you.