Aftersales Manager

Overview

Our client, a reputable automotive retail group in Bolton, is seeking an experienced Aftersales Manager to lead and develop their busy service department. This is an excellent opportunity for a results-oriented professional with strong leadership skills and technical expertise in the motor trade. The successful individual will be responsible for driving operational efficiency, profitability, and delivering exceptional customer service.

This Aftersales Manager position offers a clear progression path within a well-established company committed to growth, quality, and employee development. If you possess the necessary experience and ambition, this role provides a rewarding environment to enhance your career.

• Up to 34 days paid leave per year, including holiday entitlement
• Company car provided for business and personal use
• Performance-based bonus, with an achievable OTE up to £60,000 depending on experience
• Employee of the Month scheme, including holidays to the company's holiday apartment
• Company sick pay scheme and confidential wellness support, including Medicash healthcare plan
• Opportunities for brand and manufacturer training with paid accreditation
• Pension scheme, employee discounts, and a referral programme
• Health and wellbeing initiatives, including free flu jabs

• Achieve service department budget and customer satisfaction targets
• Manage accurate job costing, invoicing, and parts control to maintain profit margins
• Implement and maintain high standards of service quality and customer care
• Lead, motivate, and develop a team of Service Advisors, Technicians, and Parts Advisors
• Ensure compliance with vehicle and consumer legislation
• Collaborate with brand partners to meet manufacturer standards and objectives as an Aftersales Manager
• Monitor and improve service department efficiency, profitability, and operational performance

• Previous experience in the retail motor trade at a managerial level
• Strong technical knowledge of service department operations
• Proven leadership and team management skills
• Excellent communication and customer service abilities
• Knowledge of vehicle and consumer legislation is desirable
• Technical or engineering qualifications advantageous
• Minimum of two years' motor trade experience
• Valid UK driving licence is essential

If you believe you have the skills and experience to excel as an Aftersales Manager in Bolton, we want to hear from you. Take the next step in your career and discover more about this exciting opportunity.