Team Manager

Bolton , Lancashire Permanent Jul 24, 2026

We are looking for an inspirational and results-driven Team Manager to lead, motivate and develop a high performing operational team. This is an exciting opportunity for an experienced people leader who is passionate about delivering exceptional customer service, driving performance and creating a positive, engaged workplace culture. You will play a key role in developing your team, improving operational efficiency and ensuring service excellence across all areas of responsibility.

As a Team Manager, you will lead by example, champion continuous improvement and support the delivery of key business objectives through effective people management, coaching and performance leadership.

• Lead, inspire and motivate a team to deliver outstanding service and achieve operational targets.
• Manage team workloads and resources to meet internal and external service level agreements (SLAs).
• Monitor productivity, quality and performance against KPIs.
• Provide coaching, mentoring and development support to team members and future leaders.
• Conduct regular one-to-ones, performance reviews, appraisals and team meetings.
• Create and maintain personal development plans and SMART objectives for all direct reports.
• Manage attendance, absence and wellbeing in line with company policies.
• Support recruitment, onboarding and development of new team members.
• Foster a positive team culture that encourages collaboration, accountability and success.

• Drive service improvements through process reviews, innovation and best practice sharing.
• Analyse performance data to identify trends, risks and opportunities.
• Conduct quality audits, observations and coaching sessions to improve service delivery.
• Work closely with stakeholders across Operations, Quality Assurance, Sales, Training and HR.
• Support strategic transformation initiatives and continuous improvement projects.
• Help identify and implement efficiencies to improve productivity and reduce operational costs.

• Ensure high standards of quality, compliance and customer service are consistently achieved.
• Investigate root causes of complaints and support preventative solutions.
• Develop team knowledge and capability to deliver exceptional customer experiences.
• Support the successful onboarding of new customers and operational requirements.

• Previous experience managing and developing a team.
• Proven ability to deliver results against KPIs, targets and service levels.
• Experience setting and managing performance objectives.
• Strong coaching, mentoring and people development skills.
• Experience analysing performance data and driving improvements.

• Excellent leadership and motivational skills.
• Strong planning, organisation and prioritisation abilities.
• Outstanding communication and stakeholder management skills.
• Analytical mindset with the ability to identify solutions and opportunities.
• Professional, approachable and supportive leadership style.
• Passion for developing people and building high performing teams.
• Positive attitude with a continuous improvement mindset.
• Ability to balance operational priorities while maintaining a strong focus on employee engagement.

• Opportunity to lead and influence a growing operational team.
• Supportive leadership culture focused on development and progression.
• Ongoing training and professional development opportunities.
• Exposure to strategic business improvement initiatives.
• Competitive salary and benefits package.

This is an internal only role and external applications will not be considered, the deadline for the role is Friday 31st July.

BH1258