Team Manager

• Lead, coach, and motivate a high-performing team
• Conduct regular 1:1s, reviews, and development planning
• Create a positive, supportive, and engaging team culture
• Act as a role model—bringing energy, accountability, and enthusiasm
• Ensure appropriate team resourcing and holiday coordination
• Deliver and maintain KPI and SLA performance targets
• Oversee route planning and inspection scheduling
• Ensure all activity aligns with client requirements and service standards
• Handle complex claims and high-level escalations effectively
• Drive consistency, quality, and accuracy across all outputs
• Manage escalations from customers, insurers, and repairers
• Build and maintain strong client relationships
• Collaborate closely with account management teams
• Communicate confidently across phone and email channels
• Produce and analyse Management Information (MI) and reports
• Identify trends, risks, and opportunities for improvement
• Drive process optimisation within a structured, process-led environment
• Ensure alignment between operational delivery and wider business strategy
• Support and lead business change initiatives
• Clearly communicate change, ensuring team understanding and engagement
• Maintain compliance with Health & Safety and company policies
• Participate in Business Continuity Planning

• Proven experience in a Team Manager / leadership role
• Background in motor engineering, claims, or insurance operations
• Strong understanding of Audatex or similar estimating systems
• Experience working in a commercial, KPI-driven environment
• Knowledge of process-driven operations and optimisation
• Exceptional leadership and people management skills
• Strong organisational and planning capability
• Confident communicator with excellent interpersonal skills
• Commercial awareness with strong numerical ability
• Skilled negotiator with sound decision-making ability
• Resilient, adaptable, and solutions-focused
• Ability to manage competing priorities in a fast-paced environment

Demonstrates strong leadership and people management skills, effectively driving team performance and engagement while ensuring alignment with client requirements and service standards. Proficient in managing complex claims and optimising processes within a KPI-driven environment.

• Team Leadership
• KPI Management
• Claims Management
• Process Optimisation
• Client Relationship Management

• Audatex
• Claims Processing
• KPI Performance Tracking
• Management Information Analysis
• Route Planning
• Inspection Scheduling
• Process-Driven Operations
• Business Continuity Planning

• Exceptional Leadership
• Strong Organisational Skills
• Confident Communication
• Negotiation Skills
• Resilience

• Motor Engineering
• Insurance Operations
• Commercial Environment
• Health & Safety Compliance